Field Engineer

About the role

The Field Engineer will serve as engineering support for our sales team, assisting with construction management and after-sales field support. This role requires frequent travel to job sites throughout a specific territory and is based at our sales office in Dallas. The position involves a combination of field and office work, extensive formalized training, and mentorship to develop skills in CaptiveAire products, troubleshooting, and application engineering processes.

Responsibilities

• Provide product support by troubleshooting issues with existing and newly installed equipment in the field and delivering immediate solutions
• Maintain expert-level knowledge of all CaptiveAire products
• Work closely with engineering, service, local sales teams, and customers to identify optimal outcomes for installed jobs
• Attend construction trade coordination meetings and equipment startups on site to ensure successful outcomes
• Review and analyze data from installed equipment to drive product improvements using the CASLink remote monitoring system
• Apply mechanical building design knowledge to review customer applications and recommend operational improvements
• Conduct third-party training for outside contractors on CaptiveAire products
• Provide reports to the Regional Manager and other teams on customer feedback, challenges, quality, and product improvements/issues
• Combine field work with data analysis and remote troubleshooting using building management systems

Qualifications

• 0–5 years of experience
• Preferred: 4-year technical degree in mechanical, electrical, construction, or science-oriented curriculum
• Preferred: Hands-on technical internship or co-op experience
• Must enjoy hands-on product exposure
• Strongly preferred: HVAC and/or electrical experience
• Must demonstrate multi-tasking, problem-solving, and strong communication skills
• For engineering graduates: Expectation to complete the Fundamentals of Engineering (FE) Exam within 6 months of employment
• Must be self-motivated and proactive (“go-getter” attitude)
• Must be able to travel for training

Benefits

• Medical, dental, and vision insurance
• Disability and life insurance based on medical insurance election
• 401(k) with employer match
• Paid holidays
• Paid time off (PTO) based on tenure
• Flexible spending account (FSA)
• Tuition reimbursement, including for Professional Engineering (PE) License
• Relocation assistance

Pay

$70,000–$100,000 base salary, negotiable based on experience, with additional monthly bonus tied to productivity and profits.