Field Engineer

About the role

We are hiring several professional and motivated field engineers who are team players and fast learners, and able to deliver precise and detailed work in a 7x24 basis. Job Location: Santa Clara, CA

Responsibilities

• Ensure availability and reliability of multiple data centers to meet enterprise operation requirements.
• Install, configure and upgrade routers, switches, and servers.
• Map out, run and connect all LAN and SAN fiber optic network cabling.
• Perform ongoing calibration, monitoring, and troubleshooting of enterprise servers running on Red‑Hat Linux to sustain proper performance levels.
• Analyze and monitor system health, respond appropriately to network alerts and events, and use standard ticket‑handling procedures to escalate tickets upstream when appropriate.
• Assist in data center migration between sites by racking, labeling both physically and logically on the asset management application, using an ITL‑based configuration and change management process.
• Support data center capacity planning and construction by conducting power/cooling audits on data halls to validate available capacity for rack infills.
• Record and maintain accurate incident and change records to safeguard operation quality, escort vendors, and ensure client policies are followed.

Requirements

• Experienced in server installation and network configuration.
• Familiar with TCP/IP, switching, routing, and optical communication technology.
• 1+ year work experience in maintenance & operation at an IDC or Network Center.
• Trouble‑shooting and problem‑solving abilities.
• Must have at least a bachelor's degree in Computer Science, Information Systems, Computer Engineering, Electrical Engineering, Telecommunications, or a related field.
• Speaking Chinese Mandarin is a plus.