Field Engineer 3

TekWissen is a global workforce management provider offering strategic talent solutions to clients worldwide. This opportunity is with one of our clients, a global information technology company that provides high-performance, industry-focused solutions integrated with leading-edge security to clients in government, financial services, and commercial markets.

Location: Philadelphia, PA 19146
Duration: 12 Months
Job Type: Temporary Assignment
Work Type: Onsite
Shift Timings: Mon–Fri, 8am to 5pm

About the Role

As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining, and servicing computer-related products, including desktop and laptop computers, printers, network devices, standard software, and low-end servers at customer sites and/or depot locations. This is a journeyman position for a typical desk-side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools, and apply personal knowledge to resolve product support issues that could not be addressed by the service desk.

Responsibilities

• Set up computer hardware and perform basic hardware and software troubleshooting.
• Provide support for software, hardware, and networking for desktops, laptops, and servers.
• Maintain and support legacy products, including core and server products.
• Perform disk replacement on enterprise storage products.
• Install and maintain PCs, associated software, networks, servers, and peripherals.
• Support network products from operational and maintenance perspectives.
• Perform installs, moves, adds, and changes as required.
• Test and certify PCs, networks, servers, and client-approved applications.
• Provide follow-up on problems or escalation.
• Maintain a high degree of professionalism in actions, demeanor, and dress.
• Ensure customer satisfaction throughout the service delivery transaction.
• Ensure client-specific Service Level Agreements are met and incident/request tickets are updated accordingly within the ticketing system.

Requirements

• 1–3 years of computer support experience.
• Basic hardware and software skills.
• Good work ethic and strong organizational skills.