Field Engineer 3

Location

Philadelphia, Pennsylvania 19146

Duration

10+ months

Travel

Non‑driving role, but may need to drive between sites.

Responsibilities

• Computer hardware set up and basic hardware/software troubleshooting.
• Provide support for software, hardware, and networking for desktops, laptops, and servers.
• Maintain and support legacy products.
• Support core and server products.
• Perform disk replacement on enterprise storage products.
• Install and maintain PCs, associated software, networks, servers, and peripherals.
• Support network products from operational and maintenance perspectives.
• Perform installs, moves, adds, and changes as required.
• Test and certify PCs, networks, servers, and client‑approved applications.
• Provide follow‑up on problems or escalations.
• Maintain a high degree of professionalism in actions, demeanor, and dress.
• Ensure customer satisfaction throughout the service delivery transaction.
• Ensure client‑specific Service Level Agreements are met and update incident/request tickets in the ticketing system.

Requirements

• 1+ year of computer support experience with basic hardware and software skills.
• Good work ethic and strong organizational skills.
• Ability to install, diagnose, maintain, and service computer‑related products including desktops, laptops, printers, network devices, standard software, and low‑end servers at customer sites or depot locations.
• Journeyman‑level desk‑side support experience.
• Ability to follow directions from Help Desk, Service Desk, or scripts using standard methods, techniques, and tools.
• Capability to apply personal knowledge to resolve product support issues not addressed by the service desk.
• Experience with troubleshooting and repair, including reloading and re‑imaging PCs/laptops and installing and optimizing hardware/software networking products.