Field Dispatcher

About the role

Academy Bus is seeking a Field Dispatcher for the Port Authority Bus Terminal in NYC, serving commuters and intercity bus travelers. As a Field Dispatcher, you will be responsible for coordinating our drivers and customers along our routes serving the NYC region. You will partner closely with the field supervisor, dispatch, and operations teams, to support the overall safety and efficiency of service while providing exceptional customer service.

Responsibilities

• Coordinate drivers for daily operations
• Ensure safety procedures are followed in the field
• Be present and visible in the loading areas and provide assistance as required
• Communicate information clearly and concisely via direct connect radio or phone
• Accurately update logs and complete required documentation
• Keep the field supervisor, dispatch and operations teams updated on operations

Qualifications

• Multi-tasker who works well under pressure and thrives in a fast-paced environment
• Positive attitude and commitment to customer satisfaction
• Technically savvy
• Organized with attention to detail
• Team player with drive for results
• Strong written and verbal communicator with a professional presence

Pay

Earn $20.00 per hour.

Schedule

This position requires the ability to work a flexible schedule, including days, evenings, weekends, holidays, and busy travel days immediately before and after holidays.

Benefits

• Medical, Dental, Vision, Prescription and Life insurance
• Supplemental coverages
• 401K plan
• Paid Time Off
• Paid Holidays