Field Director Services

About the role

The Field Director Services (FDS) is responsible for overseeing and directing a team comprising District Services Managers (DSM), Assistant Market Managers (AMM), Branch Install Managers (BIM), Sales Managers (SM), and Regional Provider Managers (RPM) across a multi-district geographical services area. The FDS will focus on pipeline, conversion, customer service, and provider management to achieve profitability while delivering an excellent installation experience for Home Depot customers. The FDS is accountable for leading and developing a team of high-performing field associates, communicating the strategic vision of Home Services, ensuring safety of all associates and compliance with all regulations and requirements, and meeting or exceeding targets for assigned sales plans.

Responsibilities

• Cross-Functional Collaboration (15%) – Regularly engages with and communicates initiatives to field leadership including RVPs, regional support teams, and DMs to ensure field connectivity.
• Services Leadership (65%)
  • Responsible for achieving profitability for assigned geography by ensuring sales teams are meeting or exceeding targets for sales plans.
  • Responsible for handling escalated customer issues in partnership with field leadership.
  • Leads field associates to develop and reinforce selling and operational skills and desired behaviors through education, coaching, mentorship, and motivation.
  • Analyzes and interprets sales (pipeline, conversion, gross/net/POS sales), financial (installed revenue, gross margin, operating profit, EBIT), and operational (cycle time, customer satisfaction, provider capacity, utilization and in-stock, safety, compliance) metrics across assigned services area.
  • Identifies opportunities and implements appropriate game plans for improvement.
  • Ensures safety standards are in compliance with THD, state, and federal regulations.
  • Executes Home Services strategy consistently across assigned services area to deliver growth, profitability, and an enhanced customer experience.
• Talent Management (20%) – Optimizes diverse talent through a demonstrated commitment to equal employment opportunity; oversees talent decisions and retention strategies for a team of high-performing employees and hourly associates across a large geographical area.

Direct Manager/Direct Reports

This position typically reports to Senior Director Services and has 6 direct reports.

Travel Requirements

Typically requires overnight travel more than 50% of the time.

Physical Requirements

Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, and lifting material or equipment, some of which may be heavy or awkward.

Working Conditions

Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes, or odors.

Minimum Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Demonstrated proficiency in predictive modeling, data mining, and data analysis.

Preferred Qualifications

• Ability to draw accurate conclusions from financial documentation.
• Excellent written and verbal communication skills.
• Relevant professional experience in Home Services (with proven ability to influence business), Sales Operations, Sales Enablement, or Sales Training.
• Experience in a retail environment, home improvement industry, or general construction industry.
• 5+ years of relevant professional work experience.
• People management experience with multi-unit or geographically dispersed teams.
• Proven ability to drive strategy and change management through input, delivery, and implementation of initiatives.
• Experience adopting new technologies and applying to business applications.
• Experience evaluating and establishing strategies for multiple locations.
• Strong communication and interpersonal skills.
• Strong business and financial acumen.

Education

• Minimum: The knowledge, skills, and abilities typically acquired through the completion of a bachelor’s degree program or equivalent degree in a field of study related to the job.
• Preferred: The knowledge, skills, and abilities typically acquired through the completion of a bachelor’s degree program or equivalent degree in a field of study related to the job.

Work Experience

• Minimum: 5 years
• Preferred: 5 years

Leadership Experience

• Minimum: None
• Preferred: None

Skills

• Builds Effective Teams
• Collaborates
• Plans and Aligns
• Communicates Effectively
• Customer Focus
• Develops Talent