Field Director - Laboratory Accreditation

Responsibilities

• Executes Accreditation and Certification Operations long and short-term goals and plans for ensuring that healthcare organizations receive the full continuum of accreditation and certification services.
• Affords oversight of field representative cadre and performance improvement activities to ensure consistency of accreditation and certification processes.
• Serves as subject matter expert for Centers for Medicare and Medicaid Services (CMS) and JC accreditation standards for assigned programs.
• Affords assistance to the Senior Director, Field Operations to develop, secure approval of, administer, and monitor department strategic plans and annual budgets that meet agreed upon enterprise goals.
• Manages field representative cadre for specific programs to include interviewing, hiring, development, and hiring. This includes having observations completed for each surveyor in their cadre once every 2 years.
• Establishes standards in alignment with ACO for effective survey process oversight and surveyor and reviewer cadre performance.
• Assesses performance of field representatives through management reports, peer evaluation data, organizational evaluations, and direct observations.
• Serves as subject matter expert and faculty for initial, continuous, and cross-functional training for field representatives.
• Participates in emergency 24/7 on-call rotation for field representative support.
• Provides oversight, in conjunction with scheduling, to assure effective survey and certification operations to include timeliness of surveys and reviews, and budgetary responsibilities.
• Participates in the development of division policies and procedures, including the accreditation decision making process.
• Participates in manpower projection activities to ensure that a sufficient number of field representatives are available; that they are competent and have the necessary skills and resources to perform their responsibilities effectively, efficiently, and in a timely manner.
• Acts as a role model; modeling appropriate behavior when interacting with individuals from surveyed organizations, with field representatives and with central office staff.
• Serves as the principal central office contact for field representatives.
• Works with the Department of Standards and Survey Methods to develop standards; leads the survey process development and refinement.
• Serves as a Joint Commission representative to accredited organizations and public and professional organizations.
• Acts as surveyor/reviewer of record 4 times per year.
• Promotes cooperation, flexibility, and teamwork among supervised staff.
• Participates in product line team activities and development as appropriate.

  Qualifications

  • A healthcare professional with laboratory background, holding a minimum of a master's degree in a healthcare-related field or healthcare management.
  • Clinical licensure in the applicable professional discipline is required when appropriate .
  • For Laboratory Accreditation and Certification (Lab CADR) surveyor roles, a pathologist is strongly preferred.
  • Five plus years of experience in relevant work experience and/or healthcare leadership.
  • Knowledge of Joint Commission policies, standards, survey, and accreditation processes.
  • Experience as a surveyor (preferred).
  • Strong interpersonal, communication, problem-solving, decision-making, and change management skills, including the ability to influence at all levels of the organization.
  • Superior knowledge of multiple operational functions and principles, including budgeting & finance, workforce planning, service delivery, productivity, and talent management and engagement.
  • Proven ability to plan and manage operational processes for maximum efficiency and productivity.
  • Results oriented with demonstrated abilities balancing multiple & complex tasks and priorities to achieve outcomes.
  • Working knowledge of the current healthcare landscape.
  • 40%+ travel required in the field annually, to evaluate field staff and to act as surveyor of record.

    Special Skills And Abilities Required

    • Ability to plan, organize and implement activities for a diverse staff.
    • Ability to lead Task Forces and teams.
    • Ability to interact effectively with individuals at various levels both inside and outside of the organization, sometimes in sensitive situations.
    • Effective teaching skills.
    • Effective problem-solving skills and conflict resolution skills.
    • Ability to identify manpower requirements and skills required to meet the needs of customers.
    • Skilled in performance management coaching and counseling techniques.
    • Ability to travel regularly to observe field representatives.

      Pay

      Min USD $115,000.00/year Max USD $180,000.00/year