Field Deployment Techician

About the role

We are seeking a dedicated Field Deployment Technician to support the VA’s Electronic Health Record (EHR) deployment and training initiatives. In this role, you will assist in deploying, imaging, configuring, and setting up a wide range of IT equipment across VA medical centers and offsite training facilities. This position requires technical proficiency combined with a strong focus on delivering excellent customer service in a fast-paced environment. The successful candidate will work independently, traveling to various site locations and ensuring all hardware and software are properly installed and maintained.

Work arrangement: On-Site at VA Medical Centers and training locations. Public Trust clearance required.

Responsibilities

• Deploy, image, and set up PCs, laptops, monitors, printers, scanners, and networking equipment both onsite and offsite.
• Unbox, install, configure, and remove IT hardware.
• Repackage hardware for shipment and set up equipment at various training sites.
• Verify that each computer has the latest VA image, is available for security scans and updates, and is assigned Active Directory permissions.
• Configure network connectivity and install peripherals at training stations.
• Transport IT equipment weighing up to 50 pounds around campus and training sites.
• Troubleshoot hardware and software issues, support system imaging, and perform hardware repairs/upgrades.
• Maintain detailed logs of system administration tasks.
• Ensure all equipment is set up according to security and operational standards.

Requirements

• Minimum of 1 year experience in imaging and installing computer equipment.
• Ability to move, unpack, and install pallets of IT equipment weighing up to 50 pounds.
• Personal transportation available during work hours.
• Capable of traversing site campuses, lifting, stooping, crouching, and reaching to set up/remove computers and cords.
• Experience with hardware and software support, troubleshooting, and system deployment.
• Strong customer service skills.
• HS diploma or GED with 8 years of professional experience in lieu of a degree, plus 1 year of relevant experience.

Desired Skills

• Experience with ServiceNow ticketing system.
• Prior VA experience.
• Experience with Microsoft Windows desktop deployments.
• Helpdesk Tier 1 or 2 support experience.

Pay

Pay range: $35,000.00–$45,000.00 (annual). This pay range is based on qualifications and experience, and assumes all role requirements are met.

Why Apply

Join our team today and support a critical VA project that makes a difference in healthcare delivery. This role offers a valuable opportunity to leverage your IT skills, travel to various sites, and contribute to a meaningful mission.