Field Delivery Manager - Appliances

About the role

RXO is a leading provider of transportation solutions with cutting‑edge technology, a massive network, and a commitment to finding solutions for every challenge. As a Field Delivery Manager, Last Mile Operations, you will support and optimize home delivery operations across locations within your assigned territory.

Responsibilities

• Work closely with independent contract carriers, client stakeholders, dispatch teams, and warehouse personnel to ensure safe, efficient, and on‑time deliveries.
• Drive operational performance across multiple delivery sites and client locations.
• Monitor key operational metrics including On‑Time Delivery (OTD), Voice of Customer (VOC), Overall Satisfaction (OSAT), and service‑level performance.
• Conduct ride‑behinds and field audits to evaluate safety, delivery quality, installation of appliances, customer experience, and compliance.
• Coach independent contract carriers and delivery teams to improve performance and service execution.
• Support daily loadouts, route planning, dispatch operations, and issue resolution.
• Serve as the primary RXO representative for day‑to‑day client interactions and relationship management.
• Travel regularly throughout the assigned territory to support field operations and maintain strong carrier and client relationships.
• Identify future capacity needs and support carrier recruitment, onboarding, and network expansion initiatives.

Requirements

• 4+ years of progressive experience in logistics, transportation, supply chain, home delivery, or field operations.
• Bachelor's degree in business, supply chain, logistics, or a related field, or equivalent combination of education and relevant work experience.
• Experience using Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
• Strong problem‑solving, communication, and organizational skills.
• Ability to work independently in a fast‑paced operational environment.
• Willingness to travel regularly within an assigned territory.
• Valid driver's license, reliable transportation, and the ability to safely operate a vehicle in accordance with all applicable laws and company policies.

Qualifications

• Experience in last‑mile delivery, home delivery, transportation, retail fulfillment,