Field Clinical Specialist - Carolinas

About the role

EBR Systems, Inc. is a leading innovator in cardiac care, developing the world's first FDA-approved leadless left ventricular endocardial pacing device for heart failure. Our mission is to redefine what's possible in heart care through groundbreaking technology and dedicated professionals.

Responsibilities

• Provide on-site clinical assistance and technical expertise during LV leadless therapy procedures.
• Identify suitable patients, ensure adherence to best practices, and troubleshoot devices as needed.
• Aid in pre-procedure planning and post-procedure follow-up to address any technical or clinical issues.
• Offer comprehensive training sessions, presentations, and hands-on demonstrations for healthcare professionals.
• Guide users through imaging modalities, procedure workflows, and evolving product features.
• Build and maintain productive relationships with physicians, research coordinators, and clinical teams.
• Serve as the primary point of contact for assigned sites, facilitating device utilization, procedural planning, and logistical support.
• Provide continuous support and resources to help physicians achieve clinical and operational goals.
• Develop and deliver educational materials, including models, simulations, and in-service programs.
• Ensure teams understand device functionality, procedural techniques, and clinical data interpretation.
• Gather feedback on device performance, procedural efficiency, and patient outcomes for internal teams.
• Analyze feedback data to identify trends, areas for improvement, and opportunities for innovation.
• Collaborate with engineering and product development to inform product enhancements and future innovations.
• Ensure all clinical activities comply with all regulatory requirements and company policies.
• Generate accurate documentation for continuous record keeping.
• Adhere to all company policies, compliance standards, and ethical guidelines.
• Ensure compliance with healthcare facility requirements by securing and maintaining vendor credentials to gain access for sales activities and client support.

Qualifications

• High school diploma plus 11 years of relevant clinical support experience; or Associate degree plus 9 years of relevant clinical support experience; or Bachelor’s degree plus 7 years of relevant clinical support experience; or Advanced degree plus 5 years of relevant clinical support experience.
• Proficiency in CRM software, Microsoft Office Suite/applications, virtual meeting tools, and project management tools.
• Experience in cardiac rhythm management, structural heart, or advanced cardiac therapies.
• Familiarity with echocardiographic imaging, trans-septal techniques, and related cardiac intervention workflows.
• Demonstrated ability to communicate complex clinical concepts, train diverse audiences, and thrive in interventional cardiac procedure settings.
• Familiarity with cardiac imaging and hospital decision-making processes.
• Strong communication, negotiation, and presentation skills with the ability to effectively influence the target audience.
• Ability to develop physician champions and navigate complex account environments.
• Willingness to travel approximately 80% of the time to various locations, including but not limited to healthcare facilities, industry events, and EBR office(s), with frequent travel to healthcare facilities within the assigned territories.

Skills

• CRM software proficiency.
• Microsoft Office Suite/applications.
• Virtual meeting tools.
• Project management tools.

Benefits

• Medical, dental, and vision insurance provided at no cost for employee-only coverage.
• 401(k) matching plan.
• Paid Time Off – starting at 3 weeks per year.
• Competitive salary with opportunities for career growth.
• Employee stock options.
• Life & AD&D and long-term disability insurance.
• Education assistance.
• Voluntary commuter benefits and pet insurance.
• Weekly company lunches and occasional happy hour events.

Pay

$120,000 - $170,000 base pay, with additional compensation available.

Schedule

This position requires frequent travel to various locations, including healthcare facilities, industry events, and EBR office(s).