Field Clinical Specialist

About the role

The Field Clinical Specialist assists the Sales team throughout North Houston by providing technical, clinical, and educational/training support.

Responsibilities

• Serves as the primary resource for clinical support in the areas of patient selection, basic troubleshooting, device utilization, and patient follow-up for company products.
• Attends patient device implants and performs patient follow-up to assure success of implantation experience.
• Provides external staff education on bandage changes and other product-related specifications.
• Provides timely product follow-up and support to patients, physicians, and other staff as needed.
• Responds to customer needs and product complaints by developing creative and feasible solutions or collaborating with SPR team members.
• Supports sales representatives by meeting with existing and potential clients to identify their clinical needs, goals, and constraints related to patient care and to discuss and demonstrate how company products can help them achieve their goals.
• Ensures facilities have clinical literature and other marketing collateral.
• Provides support for industry conferences, exhibits, and labs as directed.
• Maintains a working knowledge of SPR products, competitive devices, and new or competitive techniques used in neuromodulation.
• Maintains open, effective communication with all personnel, customers, and other SPR employees.
• Demonstrates an ability to establish relationships with all pertinent account players, including patients, physicians, nurses, administrators, and the sales representatives and other internal team members supporting these accounts.
• May collaborate with internal partners to formally educate and train physicians and hospital/clinic personnel on technical matters relating to SPR products through conducting and coordinating in-person and remote training, including:
  • One-on-one in-services
  • Staff in-service educational programs
  • Seminars and/or workshops for healthcare facilities
• Manages administrative tasks to include timely patient documentation and data collection in Salesforce.
• Remains current in all third-party accreditation requirements to ensure full access to each account.
• Complies with all aspects of the Corporate Compliance Program.
• Provides positive and constructive peer-to-peer guidance.
• May be expected to occasionally assist with cases outside of assigned geographic territories.
• Performs other related duties as assigned.

Requirements

• College degree preferred in a clinical or related field.
• Must have experience working with patients, preferably in a clinical environment.
• Prefer 3-5 years of related clinical support experience.
• Proven record of achievement in a high-energy, fast-paced environment.
• High level of professionalism.
• Must have a valid driver’s license, good driving record, and active vehicle insurance policy.
• Excellent interpersonal skills including both written and verbal communication skills.
• Ability to accept feedback and suggestions for continuous improvement.
• Must be flexible for work outside of normal business hours.

Skills

• Prior experience in an Operating Room setting strongly preferred.
• Experience working with pain patients.
• Neuromodulation experience.

Working Conditions

• Ability to work in a “we-can-do” environment, allowing for flexible hours depending on the project and/or customer needs.
• Field-based position.
• Significant travel within assigned territory – 75%. Occasional travel outside of assigned territory.

Pay

$70,000–$95,000 base salary plus quarterly bonuses and car allowance.

Benefits

• Company-paid medical, dental, and vision benefits.
• Short- and long-term disability insurance.
• Life insurance.
• 401k matching.
• Paid time off and holiday pay.
• Wellness activities.
• Eligibility for annual company bonus and variable compensation based on territory and company performance.