Field Clinical Engineer

About the role

This Field Clinical Engineer (FCE) position is THE cross-functional hub + partner as it relates to commercial enablement and enduring therapy outcomes in chronic pain. This is a critical, regional based role at Saluda Medical and is responsible for the overall clinical and technical support, product performance, and clinical experience of Saluda's SmartLoop™ technology.

Responsibilities

• Facilitate the collection and dissemination of clinical, technical and industry intel to inform Saluda’s commercial execution
• Provide critical development, training, and leadership in collaboration with the US Field team to support successful launches of our neuromodulation platforms
• Work with new and existing clinician customers in a manner that distinguishes Saluda as a disruptor to the traditional Neuromodulation business model
• Develop and maintain relationships with physicians and their staff by providing a high level of service and responsiveness
• Deliver ongoing education and clinical expertise (grand rounds, academic hospitals, fellowship programs)
• Aid in: In-field training of new hires during initial training program, Commercial case coverage and patient support, Develop, enable, and support commercial targets, Provide continued advanced technical training to commercial team
• Provide support and troubleshooting (both remote and, when required, in-person) to the sales and clinical organizations
• Identify opportunities for improved therapy and workflow
• Work closely with Clinical Engineering, Therapy and Development, Data Analytics and Quality for field feedback and continuous improvement
• Support of Saluda-sponsored trials in local regions (programming, data collection and analysis, etc.)

Requirements

• Bachelor’s degree in engineering (highly preferred), or relevant technical or health-related field
• MS, PhD or applicable advanced degree preferred
• 5+ years’ experience in Medical Device, Health Care or in a clinical setting
• 2-3 years clinical medical device experience or equivalent, ideally with closed loop implantable electronic medical devices (Neuromodulation, CRM)
• A comprehensive ability to analyze and evaluate technologically complex devices
• Able to collaborate and work with others effectively
• A high-level of comfort in navigating the medical environment, to include labs and hospital settings
• Patient Centric role with the ability to pair subjective and objective data
• Proven success displaying confidence in leading & influencing customers; ability to confidently provide guidance to course correct as needed
• Expert verbal and written communication, interpersonal and presentation skills
• Ability to travel 40-60% of the time – including overnights

Attributes

• Problem Solver: quick thinker, easily grasps technical concepts with ability to clearly understand customer needs and adapt approach to effectively communicate value of Evoke™
• Organized: Ability to handle multiple tasks/responsibilities with ease, ensuring accuracy, efficiency to drive sales goals and objectives
• Driven: highly proactive, self-motivated, resilient – consistently striving to achieve goals and exceed expectations
• Adaptable: Ability to quickly identify new opportunities or challenges and adjust strategy to remain flexible during unexpected developments