Field Claims Specialist III, Property (Flex Claims Professional)

About the role

This position is designated to provide critical support to the Field Property Claims Team. The role requires a high level of flexibility, with travel expectations of up to 80% depending on business needs. The individual will be deployed to assist in maintaining operational continuity, ensuring service quality, and supporting team performance across various regions.

Responsibilities

• Handles all assigned claims promptly and effectively, with little direction and oversight, which may include complex and catastrophic losses.
• Makes decisions within delegated authority, recommends settlement values in the disposition of claims as outlined in company policies and procedures.
• Determines proper policy coverages and applies standard methodologies to conclude assigned cases according to company guidelines.
• Adheres to high standards of professional conduct while delivering outstanding service.
• Maintains current knowledge of assigned insurance lines; court decisions which may impact the claims function; current guidelines; and policy changes and modifications.
• Maintains current knowledge of local industry repair procedures and local market pricing.
• Able to act for the Claims Manager. Mentors and provides leadership to less experienced claims associates.
• Partners with Special Investigation Unit and Subrogation to identify fraud and subrogation opportunities.
• Assists or prepares files for suit, trial or subrogation.
• Initiates and conducts follow-ups through proficient use of the claims and other related business systems.
• Delivers an outstanding customer service experience to all internal, external, current and prospective Nationwide customers.

Requirements

Qualifications include 5 years of insurance field/property claims handling or adjusting experience, solid experience/proficiency with Xactimate, strong experience writing own estimates and handling claims start to finish, strong customer service competency, strong written & verbal communication skills, and the ability to quickly adapt to new environments and team dynamics.

Skills

• General knowledge of insurance theory and practices, and contracts and their application.
• Property estimating and automated claims systems.
• Demonstrated knowledge of the investigation, consultation and settlement activities used to resolve extensive property damage claims.
• Proven ability to meet customer needs and provide exemplary meaningful service by guiding customers through the claims process and ensuring a positive customer experience.
• Analytical and problem-solving skills necessary to make decisions and resolve issues related to application of coverages to submitted claims, application of laws of jurisdiction to investigation facts, and application of policy exclusions and exceptions.
• Ability to establish repair requirements and cost estimates for property losses.
• Ability to evaluate and successfully advise on property claims.
• Organizational skills to prioritize work.
• Command of written and verbal communication skills to effectively communicate with policyholders, claimants, repairpersons, attorneys, agents and the general public.
• Ability to efficiently operate a personal computer and related claims and business software.
• Able to provide leadership to less experienced claims associates.
• Able to safely access and inspect rooftops using a ladder.
• Able to make physical inspections of property loss sites; including climb ladders, balance at various heights and rooftops up to 8/12 pitch stoop, bend and/or crawl to inspect vehicles and structures; work outside in all types of weather.

Benefits

• Medical
• Dental
• Vision
• 401k with company match
• Company-paid Pension plan
• Paid time off
• More