Property Field Claim Specialist

We need to output HTML fragment with sections only if posting has real specific content. Must use

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title. No Job ID etc. Remove boilerplate. Must preserve all substantive info. We need to parse the posting. Key sections: - Location Details: Detroit, Michigan Chicago, Illinois Minneapolis, Minnesota Travel within the assigned local market is required, approximately 10% of the time, with no overnight travel and company vehicle provided. - Position Schedule / Shift: Hybrid– Field schedule Monday – Friday: 8:30 AM EST – 5:30 PM EST. - Position Summary: As a Field Property Claims Specialist, you'll conduct on-site property inspections, assess damages, determine coverage, prepare estimates, and guide policyholders through the claims process with professionalism and empathy. This role combines property claims expertise, customer service, and problem-solving to deliver timely, accurate claim resolutions while helping customers recover from unexpected losses. You'll also have opportunities to support catastrophe (CAT) response efforts, assisting customers and communities impacted by large-scale weather events and natural disasters. - Key Responsibilities: list of bullet points (long). Need to extract each bullet as

. - Qualifications: Required Education: ... Experience: ... Knowledge And Skills: ... Ability To: ... Preferred Education: ... Ability To: ... (some duplicates). We need to combine into Requirements, Qualifications, Skills sections as appropriate. We have headings: About the role (maybe Position Summary), Responsibilities (Key Responsibilities), Requirements (maybe Required Education + Experience?), Qualifications (maybe Preferred Education?), Skills (Knowledge And Skills + Ability To?), Benefits, Pay, Schedule. We must only include sections if there is real specific content. We have location details; maybe that could go under About the role? Not a defined heading. Could be part of About the role? The instructions: use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to map content to those headings. Thus: - About the role: could include Position Summary and Location Details? Possibly also mention travel, vehicle provided. - Responsibilities: Key Responsibilities list. - Requirements: Required Education, Experience (maybe also license requirement). Could also include "Must have a valid State Driver's License". Also "In states where an Adjuster’s license is required, the candidate must be eligible to acquire a State Adjuster’s license within 90 days of hire". That's a requirement. - Qualifications: Preferred Education, Preferred Experience, Preferred Ability To (like walk on roofs, climb ladders, lift up to 25 pounds). Also maybe "Preferred Education: Associate degree..." etc. - Skills: Knowledge And Skills (Advanced knowledge of ... Ability To: ...). Also maybe "Ability To: Handle claims to the line Claim Handling Standards..." etc. - Benefits: Benefits section (Health & Wellness, Financial Protection & Insurance, Retirement & Savings, Time Off & Leave, Career Growth & Education, Additional Perks). Need to list as

• for each benefit? The instruction: Use
  • for any list of duties/requirements/benefits. So we should list benefits as list items. - Pay: Compensation A Property Field Claim Specialist earns a competitive annual salary of $80,000.00- $92,000.00, along with the opportunity for an annual company bonus incentive and additional catastrophe unit specific compensation. Also mention geographic pay differential etc. That's specific content, so include Pay section. - Schedule: Position Schedule / Shift: Hybrid– Field schedule Monday – Friday: 8:30 AM EST – 5:30 PM EST. Also mention remote work ability? Work Environment: This position is currently able to work remotely from a home office location for day-to-day operations, with traveling to field locations as necessary... That's schedule/ work arrangement. Could include under Schedule. We must not include sections with filler like "commensurate with experience". Not present. We must not include boilerplate like EEO, etc. Remove those. We must not include navigation, cookie, legal, etc. Remove "Job Posting Period", "Who We Are", "Important Note", etc. Those are boilerplate? The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. "Who We Are" maybe not boilerplate but could be considered company description; but it's not required headings. It might be considered extra but not under allowed headings. Since we only output sections for allowed headings, we can omit that content. Similarly "Job Posting Period" etc. Thus we need to extract only content that fits under those headings. Let's gather content: About the role: - Position Summary paragraph. - Location Details: Detroit, Michigan Chicago, Illinois Minneapolis, Minnesota Travel within the assigned local market is required, approximately 10% of the time, with no overnight travel and company vehicle provided. - Hybrid schedule? Actually schedule is separate. Maybe also mention "Field Property Claims Specialist" but we shouldn't repeat job title as heading; but we can mention in prose. Responsibilities: list each bullet from "Key Responsibilities:" until before "Qualifications:". Let's extract those bullet points: Key Responsibilities: - Reviewing assigned claims - Contacting the insured and other affected parties - Setting expectations for the remainder of the claim process, and initiating documentation in the claim handling system - Complete complex coverage analysis - Ensure all possible policyholder benefits are identified - Create additional sub-claims if needed - Complete an investigation of the facts regarding the claim to further and in more detail determine if the claim should be paid the applicable limits or exclusions and possible recovery potential - Conduct thorough reviews of damages and determine the applicability of state law and other factors related to the claim - Evaluate the financial value of the loss - Approve payments for the appropriate parties accordingly. - Refer claims to other company units when necessary (e.g., Underwriting, Recovery Units or Claims Special Investigation Unit) - Thoroughly document and/or code the claim file and complete all claim closure and related activities in the assigned claims management system - Utilize strong negotiating skills - Claim Specialists assigned to Homeowner/CAT claim unit handle claims valued over $25,000 (for the inside desk role) and over $100,000 (for field role) - Investigate claims requiring in-depth coverage analysis - When handling claims in the field, must prepare damage estimates using claims software - Review estimates for accuracy - May monitor contractor repair status - May assist Claim Manager with file reviews and training That's a lot. Requirements: - Required Education: Complete ACG Claim Representative Training Program or demonstrate equivalent knowledge or experience - In states where an Adjuster’s license is required, the candidate must be eligible to acquire a State Adjuster’s license within 90 days of hire and maintain as specified for appropriate states. - Must have a valid State Driver's License - Experience: Three years of experience or equivalent training in the following: - Negotiation of claim settlements - Securing and evaluating evidence - Preparing manual and electronic estimates - Subrogation claims - Resolving coverage questions - Taking statements - Establishing clear evaluation and resolution plans for claims Also maybe "Experience: Three years of experience or equivalent training in the following:" list. Qualifications (Preferred): - Preferred Education: Associate degree in Business Administration, Insurance or a related field or the equivalent in related work experience - Completion of the Insurance Institute of America's: General Insurance Program, Associate degree in claims, Associate degree in management or equivalent - Xactware Training - 2-4 years of full cycle homeowners claims handling experience - Experience handling personal property and additional living expense claims - Experience with internal water loss, fire, and smoke claims - Ability To: - Walk on roofs - Climb ladders - Lift up to 25 pounds Also maybe "Preferred Education: Associate degree..." etc. Skills (Knowledge And Skills + Ability To): - Advanced knowledge of: - Essential Insurance Act (Michigan) - Fair Trade Practices Act as it relates to claims - Subrogation procedures and processes - Intercompany arbitration - Handling simple litigation - Building construction and repair techniques - Ability To: - Handle claims to the line Claim Handling Standards - Follow and apply ACG Claim policies, procedures and guidelines - Work within assigned ACG Claim systems including basic PC software - Perform basic claim file review and investigations - Demonstrate effective communication skills (verbal and written) - Demonstrate customer service skills by building and maintaining relationships with insureds/claimants while exhibiting understanding of their problems and responding to questions and concerns - Analyze and solve problems while demonstrating sound decision-making skills - Prioritize claim related functions - Process time sensitive data and information from multiple sources - Manage time, organize and plan workload and responsibilities - Safely operate a motor vehicle in order to visit repair facilities, homes (for inspections), patients, etc. - Research analyze and interpret subrogation laws in various states - Travel outside of assigned territory which may involve overnight stay - Relocate, work evenings or weekends Also maybe "Ability To: ..." from earlier? Already captured. Benefits: list from Benefits section: - Health & Wellness: - Medical plans with multiple coverage options, including HSA eligibility. - Prescription drug coverage. - Dental and vision benefits. - Employee Assistance Program (confidential support services). - Financial Protection & Insurance: - Company-paid basic life insurance. - Optional supplemental life insurance and dependent coverage. - Short-term and long-term disability coverage. - Critical illness, accident, and pet insurance options. - Retirement & Savings: - 401(k) plan to support long-term financial goals. - 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax. - Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting. - Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service. - Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options. - Time Off & Leave: - Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment. Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements. Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month. - Paid Holidays: Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules. Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules. - Paid leave programs, including parental, bereavement, jury duty, and military leave. - Career Growth & Education: - Tuition assistance (up to $5,250 annually; 80% covered by ACG). - Professional certification support with 100% reimbursement for eligible programs. - Opportunities for career development and advancement. - Additional Perks: - Complimentary AAA membership with roadside assistance and travel discounts. - Adoption assistance program. Pay: - Compensation A Property Field Claim Specialist earns a competitive annual salary of