Field Claims Specialist II, Material Damage (Southwest Greater Pittsburgh Area, PA - WFH)

About the role

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you!

At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Job Description

Do you have the ability to communicate compassionately and effectively to resolve insurance claims? If so, and if you’d thrive in a fast-paced environment, where your professional growth and development is both encouraged and supported, we want to know more about you!

As a Field Claims Specialist, you’ll investigate, evaluate and resolve material/physical damage of a moderate to severe nature. We’ll count on you to promote and provide exceptional customer service. You’ll be responsible for handling claims according to prescribed authorization and claims best practices.

Key Responsibilities

• Deals with all assigned claims, promptly and efficiently, with little or no direction and oversight.
• Makes decisions within delegated authority as outlined in company policies and procedures.
• Adheres to high standards of professional conduct consistent with the delivery of superior service.
• Determines proper policy coverages and applies best claims practices to conclude assigned cases according to company guidelines.
• Maintains current knowledge of insurance and applicable product/services; court decisions which may impact the claims function; current guidelines in the claims function; and policy changes and modifications.
• Partners with Special Investigations Unit and Subrogation to identify fraud and subrogation opportunities.
• Delivers outstanding customer service experience to all internal, external, current and prospective Nationwide customers.
• Mentors less experienced claims associates and assists with training/presentations as assigned by claims management.

Skills and Experiences

• Undergraduate degree or equivalent experience.
• State licensing where required.
• Successful completion of required/applicable claims certification training/classes.
• Professional development such as IIA or CPCU preferred.
• Three to five years of successful experience in customer service and/or claims handling required.
• Material/physical damage experience preferred.
• Related repair industry experience a plus.

Values

Regularly and consistently demonstrates the Nationwide Values.

Job Conditions

• Overtime Eligibility: Eligible (Non-Exempt)
• Working Conditions: Field or office claims environment. May require ability to sit and operate telephone and personal computer for extended periods of time. Able to make physical inspections of accident scenes. Able to climb, balance at various heights, stoop, bend and/or crawl to inspect vehicles and structures. Able to work outside in all types of weather. Must be willing to work irregular hours and to travel with possible overnight requirements. Must be available to work catastrophes (CAT) requiring travel to CAT sites with multiple onsite responsibilities and/or for extended periods of time. Extended and/or non-standard hours as required. Must have a valid driver’s license with satisfactory driving record in accordance with Nationwide standards.

Benefits

• Medical/dental/vision
• Life insurance
• Short and long term disability coverage
• Paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more.