Field Claims Specialist II, Material Damage (Eastern Greater Pittsburgh Area, PA - WFH)

About the role

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you!

Job Description

Do you have the ability to communicate compassionately and effectively to resolve insurance claims? If so, and if you’d thrive in a fast-paced environment, where your professional growth and development is both encouraged and supported, we want to know more about you!

Key Responsibilities

• Deals with all assigned claims, promptly and efficiently, with little or no direction and oversight.
• Makes decisions within delegated authority as outlined in company policies and procedures.
• Adheres to high standards of professional conduct consistent with the delivery of superior service.
• Determines proper policy coverages and applies best claims practices to conclude assigned cases according to company guidelines.
• Opens, closes and adjusts reserves in accordance with company practices designed to ensure reserve adequacy.
• Recommends Special Reserves where necessary in alignment with Corporate Reserving Guidelines.
• Adheres to file conferencing notification and authority procedures.
• Maintains current knowledge of insurance and applicable product/services; court decisions which may impact the claims function; current guidelines in the claims function; and policy changes and modifications.
• Maintains current knowledge of local industry repair procedures and local market pricing.
• Submits severe incident reports, reinsurance reports and other information to claims management as needed.
• PARTNERS WITH SPECIAL INVESTIGATIONS UNIT AND SUBROGATION TO IDENTIFY FRAUD AND SUBROGATION OPPORTUNITIES.
• DELIVERS OUTSTANDING CUSTOMER SERVICE EXPERIENCE TO ALL INTERNAL, EXTERNAL, CURRENT AND PROSPECTIVE NATIONWIDE CUSTOMERS.
• MENTORS LESS EXPERIENCED CLAIMS ASSOCIATES AND ASSISTS WITH TRAINING/PRESENTATIONS AS ASSIGNED BY CLAIMS MANAGEMENT.
• May Perform Other Responsibilities As Assigned.

Reporting Relationships

Reports to Claims Manager. Individual contributor role.

Individuals With Disabilities

Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process.

Benefits

We have an array of benefits to fit your needs, including:

• medical/dental/vision
• life insurance
• short and long term disability coverage
• paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more.

Note To Employment Agencies

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Compensation

The national salary range for Field Claims Specialist II, Material Damage : $62,500.00-$115,500.00

Note On Compensation For Part-Time Roles

Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.