Field Claims Representative – St. Louis, MO Metropolitan Area

About the Role

Auto-Owners Insurance is seeking a motivated and experienced field claims professional to join our team. This role handles insurance claims in the field under general supervision through the life-cycle of a claim, including investigation, evaluation, and resolution. We offer a merit-based work-from-home program based on job responsibilities; after initial in-person training, this role could have the flexibility to work from home up to 5 days per week.

This position provides service to agents, insureds, and others to ensure claims resolve accurately and timely within an assigned territory, with an emphasis on property claims.

Responsibilities

• Investigate and assemble facts, determine policy coverage, evaluate the amount of loss, and analyze legal liability.
• Handle multi-line property and casualty claims, with a focus on property claims.
• Become familiar with insurance coverage by studying policies, endorsements, and forms.
• Work toward the resolution of claims and attend arbitrations, mediations, depositions, or trials as necessary.
• Ensure claims payments are issued in a timely and accurate manner.
• Conduct investigations by phone, mail, and on-site visits.

Requirements

• Bachelor’s degree or direct equivalent experience handling property and casualty claims.
• A minimum of 3 years handling multi-line property and casualty claims, with an emphasis on property claims.
• Field claims handling experience is preferred but not required.
• Knowledge of Xactimate software is preferred but not required.
• Valid driver license and ability to drive an automobile; must maintain a driving record consistent with the Company’s underwriting guidelines for coverage.
• Ability to work in the U.S. without current or future sponsorship.

Skills

• Above average communication skills (written and verbal).
• Ability to resolve complex issues.
• Organize and interpret data.
• Handle multiple assignments.
• Effectively deal with a diverse group of individuals.
• Accurately handle mathematical problems, including geometry (area and volume) and financial areas (such as accuracy in sums, unit costs, and the capacity to read and develop understanding of personal and business finance documents).

Benefits

• Competitive base salary.
• Matched 401(k).
• Fully-funded pension plan (once vested).
• Bonus programs.
• Generous paid time off, including holidays, vacation days, personal time, and sick leave.