Field Claims Representative

About the role

Conduct and manage on-site insurance property claim inventory assignments pursuant to SOS field inventory processes. Complete all tasks assigned in a diligent manner consistent with department, facility or operational and corporate goals and objectives. Assist in business development activities in conjunction with new and existing service offerings. Promote, build, and maintain good customer relations with adjusters assist in retention and repeat use. Communicate with your Field Manager and Service Manager on a daily basis with regards to operational issues and/or improvements.

Responsibilities

• Present in a professional manner both in personal and vehicle appearance.
• Able to work in adverse conditions (post loss insurance claims).
• Perform work assignments in a safe and concise manner, following all Enservio safety standards.
• Cook up with our Scheduling team on scheduled and receiving assignments.
• Meet with insured, their POC, the adjuster, public adjuster, and/or restoration company onsite.
• Conduct a walkthrough and a brief interview of the insured while taking overall photos of each room in the home/business.
• Be responsible for completing reports and administrative duties within 24 hours of completion of the inventory capture.

Requirements

• Strong problem solving, project management skills while maintaining excellent customer service with client policyholder and insurance company claim staff.
• Proficient with Microsoft Office Suite.
• Strong problem solving and analytical skills.
• Strong interpersonal, writing and communication skills.
• Excellent personal organization and leadership skills.
• Results oriented with the ability to accomplish work in a team environment.
• Property and Casualty claim experience a plus.
• Restoration industry experience a plus.
• Able to travel to site location in your geographic area.
• Able to lift without any physical restrictions up to 30 pounds.
• Work independent of direct onsite supervision.
• Valid driver's license and reliable personal vehicle available for use.
• Daily travel, both local and overnight.

Qualifications

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description.

Skills

• Strong problem solving, project management skills.
• Excellent customer service.
• Proficient with Microsoft Office Suite.
• Strong interpersonal, writing and communication skills.
• Excellent personal organization and leadership skills.
• Results oriented with the ability to accomplish work in a team environment.
• Property and Casualty claim experience.
• Restoration industry experience.

Benefits

It is impossible to list every benefit for, or responsibility of, any position. Similarly, we cannot identify all the benefits a position may offer since job responsibilities and the Company's needs may change over time. Therefore, the above job description is not comprehensive or exhaustive.

Pay

The pay range for this role is $18.00 - $22.00 per hour.

Schedule

The schedule for this role is typically full-time, with some flexibility based on business needs.