Field Claims Representative – NE Birmingham, AL

About the role

Auto-Owners Insurance, a top‑rated carrier, is seeking a motivated and experienced field claims professional to join the team. The position handles insurance claims in the field under general supervision through the entire life‑cycle of a claim, including investigation, evaluation, and resolution. After an initial in‑person training period, the role offers a merit‑based work‑from‑home program with flexibility defined by leadership. Candidates must reside in or near Birmingham, Gadsden, or Anniston, Alabama.

Responsibilities

• Investigate, evaluate, and resolve multi‑line property and casualty claims in an assigned territory, with an emphasis on property claims.
• Provide service to agents, insureds, and other stakeholders to ensure accurate and timely claim resolution.
• Assemble facts, determine policy coverage, evaluate loss amounts, and analyze legal liability.
• Become familiar with insurance coverage by studying policies, endorsements, and forms.
• Work toward claim resolution and attend arbitrations, mediations, depositions, or trials as necessary.
• Ensure claim payments are issued promptly and accurately.
• Conduct investigations by phone, mail, and on‑site visits.

Requirements

• Residency in or near Birmingham, Gadsden, or Anniston, AL.
• Ability to drive an automobile, possess a valid driver’s license, and maintain a driving record consistent with company underwriting guidelines.
• Eligibility to work in the United States without current or future sponsorship.

Desired Skills & Experience

• Bachelor’s degree or equivalent experience handling property and casualty claims.
• Minimum of 3 years handling multi‑line property and casualty claims, with an emphasis on property claims.
• Field claims handling experience preferred.
• Knowledge of Xactimate software preferred.
• Above‑average written and verbal communication skills.
• Ability to resolve complex issues and handle multiple assignments.
• Strong data organization and interpretation abilities.
• Capability to work effectively with a diverse group of individuals.
• Proficiency in mathematical problem solving, including geometry (area and volume) and financial calculations.

Benefits

• Competitive base salary.
• Matched 401(k) plan.
• Fully‑funded pension plan (once vested).
• Bonus programs.
• Generous paid time off, including holidays, vacation days, personal time, and sick leave.
• Friendly work environment with structured training and employee mentoring.
• Opportunities for career growth within a long‑standing, successful organization.