Field Case Manager - Workers' Comp Adjuster

About the role

Conduct on-site and in-person investigations, determine compensability, establish reserves, document decision making, issue benefit payments, and make notifications to the State administrative authority. Work with injured workers, employers, medical and legal professionals to ensure the appropriate benefits are provided to injured workers under the appropriate Workers’ Compensation Laws.

Responsibilities

• Conduct on-site and in-person investigations
• Determine compensability of claims
• Establish reserves and document decision making
• Issue benefit payments and make state notifications
• Collaborate with injured workers, employers, medical, and legal professionals
• Maintain a target caseload of 60 claims
• Frequent travel within a designated territory (rarely overnight)

Requirements

• Bachelor's degree or related professional business experience
• State license to handle Workers’ Compensation claims (if required)
• Professional written and verbal communication skills
• World-class customer service attitude
• Ability to learn and use proprietary software and Microsoft Office products
• Self-directed work style
• Valid driver’s license, acceptable driving record, and acceptable vehicle
• Must live in or be willing to relocate to the designated territory

Qualifications

• Claims experience highly preferred

Pay

Salaried position based on location and experience ($50,000 to $95,000).

Benefits

• Auto reimbursement program
• Reimbursement for cell phone and internet

Schedule

This is a remote position with frequent travel within a designated territory.

Pre-employment screening

Upon offer and acceptance of employment, you will be required to complete:

• Criminal background check
• 10-panel drug test (amphetamine/methamphetamine, barbiturates, benzodiazepines, cocaine metabolite (BZE), marijuana metabolite (THCA), methadone, methaqualone, codeine/morphine, phencyclidine, propoxyphene)
• Motor vehicle report review (if applicable)

All positions that require driving for the company are considered safety-sensitive.