Field Case Manager - Workers' Comp Adjuster
About the role
AMERISAFE is seeking a detail-oriented, productivity-driven professional to join our eastern Tennessee-based Workers Compensation Claims Team. In this position, you will conduct on-site and in-person investigations, determine compensability, establish reserves, document decision-making, issue benefit payments, and make notifications to the State administrative authority. You will work with injured workers, employers, medical and legal professionals to ensure appropriate benefits are provided under Workers’ Compensation Laws.
This is a remote position requiring a valid driver's license, acceptable driving record, and acceptable vehicle. Frequent travel within a designated territory is required, but overnight travel is rare.
Responsibilities
- Conduct on-site and in-person investigations
- Determine compensability of claims
- Establish reserves and document decision-making
- Issue benefit payments and notify State administrative authority
- Collaborate with injured workers, employers, medical, and legal professionals
- Manage a target caseload of 60 claims
Requirements
- Workers Compensation Claims experience required
- Bachelor's degree or related professional business experience acceptable
- State license to handle Workers’ Compensation claims, if required
- Professional written and verbal communication skills
- World-class customer service attitude
- Ability to learn and use proprietary software and Microsoft Office products
- Self-directed and able to work independently
- Valid driver’s license, acceptable driving record, and acceptable vehicle
Benefits
- Salaried position with pay based on location and experience ($50,000 to $95,000)
- Auto reimbursement program
- Reimbursement for cell phone and internet
Pre-employment screening
Upon offer and acceptance of employment, you will be required to complete pre-employment screening, including:
- Criminal background check
- 10-panel drug test (amphetamine/methamphetamine, barbiturates, benzodiazepines, cocaine metabolite (BZE), marijuana metabolite (THCA), methadone, methaqualone, codeine/morphine, phencyclidine, propoxyphene)
- Review of motor vehicle report (if applicable)
Note: All positions requiring driving for the company are considered safety-sensitive.