Field Care Supervisor

About the role

The Vacancy Field Care Supervisor (Domiciliary Care) – Covering parts of Berkshire & Surrey

Responsibilities

• Support the Registered Care Manager with the growth, management and delivery of care services across the allocated geographical area.
• Ensure services are safe, effective, high quality and compliant with CQC regulations, company policies and best practice.
• Supervise, support and develop a team of Mobile Care Assistants and Mobile Domestic & Lifestyle Support Assistants, including training oversight, staff reviews, spot checks, interviewing, onboarding and induction.
• Collaborate with a multi-disciplined team to maintain best practice and keep care administration systems accurate and up to date.
• Deliver excellent service to residents, encourage reviews and feedback, and attend development meetings to discuss and promote available services.
• Support the team in identifying and reporting safeguarding concerns to the appropriate authorities and the in-house compliance team.
• Provide short-notice cover for care calls when required, including staff sickness or annual leave and to work alternate weekends.
• Ensure all scheduled visits are clocked in and out, and updated as necessary on the careline live app on your mobile phone.
• Maintain work records, e.g. work sheets, and receipts to support travel expenses and mileage claims.

Requirements

• A minimum of 2 years supervisory care experience in a community, field based or home care setting.
• Must hold a minimum of a Level 2 qualification in Health and Social Care (or equivalent) or preferably hold a Level 3, or be willing to work towards it.
• Knowledge of CQC regulations, safeguarding and compliance requirements.
• Experience of completing and updating care plans and risk assessments.
• Excellent understanding of the elderly care sector and independent living in later life.
• Strong communication, organizational, and problem-solving skills.
• Ability to work autonomously and as part of a team, with flexibility to work remotely or at a development office.
• To cover care, domestic and lifestyle support calls at short notice, if required.
• Be available to work alternate weekends, early morning and evening shifts as required.
• Be able to attend training sessions and staff meetings.
• Strong communication, organizational, and problem-solving skills.
• A full UK drivers’ licence.

Qualifications

• Calm and caring approach.
• Honesty and respect for confidentiality.
• Reliability.
• Ability to manage your own time.
• Professional appearance.
• Ability to communicate clearly.
• Approachable.
• Ability to work as part of a team.
• A 'can do' approach to work.