Field Call Center - Reservations Agent

About the role

The Omni Grove Park Inn & Spa is an AAA Four-Diamond hotel known for its understated elegance and southern charm. It offers sweeping mountain views, fine dining, a championship golf course, and extensive conference facilities.

Responsibilities

• Accurate input of Reservations into the system.
• Input Reservations within specified time periods.
• Maximize potential room revenue by following specified selling guidelines.
• Respond to guest calls in a timely manner.
• Property-wide departmental interaction.
• Raise the awareness of inventory issues.
• Knowledge of hotel services and events.
• Ensure an efficient and professional working environment with open communication.

Qualifications

• Strong keyboard skills preferred.
• Ability to analyze situations and make decisions that meet and exceed the expectations of the hotel.
• Strong working knowledge of Microsoft Excel.
• Must be organized with the ability to handle multiple tasks.
• Previous hotel experience in a Reservations, Front Office, Sales and Marketing or Accounting environment is preferred.