Field Billing Coordinator-ES

About the role

This role performs a variety of routine and non-routine complex billing functions to ensure the proper preparation of accurate and timely bills to customers based on service contract terms. This role typically entails responsibility for customer accounts with complex billing arrangements due to contractual or statutory requirements.

Responsibilities

• Follows standard operating procedures to prepare monthly billing adjustments, obtain required approvals, and enter adjustments into the billing system.
• Researches and resolves routine and non-routine billing questions and discrepancies.
• Determines the appropriate adjustment codes to process the transaction.
• Reviews invoices for completeness and accuracy.
• Follows up with customers or other division staff/management to resolve identified discrepancies.
• Makes manual billings for non-routine, complex billing arrangements.
• Gathers and summarizes supplemental billing information to accommodate customer billing requirements.
• Reviews various billing system reports to identify billing discrepancies and makes corrections as appropriate.
• Posts case receipts to customer accounts based on information from lock box reports and local cash receipt listings.
• Performs basic and routine research to resolve differences or unidentified/misapplied payments.
• Posts payments as appropriate into the billing system to clear open obligations or prepares remittance advices to accompany payments sent to the lock box or corporate office.
• Accepts credit card payments from customers over the phone and processes recurring payments.
• Completes customer set up in company billing system(s).
• Acts as a resource for less experienced personnel within the division or other divisions, including answering questions and providing training and support for others.
• Performs other job-related duties as assigned.

Qualifications

• Directly related experience in billing functions in a service-based industry.
• A thorough knowledge and understanding of billing transactions and processes.
• Intermediate MS Excel skills.
• Demonstrated ability to follow standard operating procedures and instructions to complete tasks in a timely and accurate manner.
• The ability to effectively interact and communicate with division managers as well as customers in a professional manner.
• Must be able to demonstrate initiative to thoughtfully research and follow up on non-standard situations to ensure compliance with company policies and procedures.
• Good math aptitude and the ability to work accurately with numbers are essential.

Benefits

• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Roth 401(k) retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO).