Field BCI Specialist, Indiana

About the role

Synchron’s vision is to build non-surgical brain–computer interfaces at global scale that protect the fundamental human rights of freedom of expression and autonomy. Our first mission is to develop motor decoders that restore the ability of 15 million people with paralysis to interact with the digital world. Our second mission is to develop whole-brain cognitive decoders that enable hundreds of millions of people with cognitive decline to preserve and expand their agency as cognition changes over time. In pursuing these goals, we aim not only to help humans flourish, but also to drive fundamental discoveries in human intelligence. Our team operates at the intersection of healthcare and technology, translating breakthrough research into real-world, safety-critical systems.

Key Responsibilities

• Lead in-home patient sessions, traveling up to 80–90%.
• Train patients and caregivers on safe, effective use of Synchron’s BCI systems.
• Own system setup, configuration, optimization, and training across hardware and software.
• Monitor session quality and system performance in real-world environments.
• Troubleshoot technical, workflow, or user issues in real time and determine next steps.
• Build trusted, empathetic relationships with patients, caregivers, and study staff.
• Execute clinical trial activities in accordance with IRB-approved protocols, SOPs, and GCP.
• Accurately document session outcomes, observations, and technical findings.
• Ensure high-quality, complete, and usable data from patient sessions.
• Partner with internal teams (Clinical Ops, Data Science, Engineering, Quality) to resolve issues, improve workflows and feed real-world insights into product and system evolution.
• Identify, escalate, and track product or study-related issues through appropriate channels.
• Serve as a field expert on Synchron’s BCI systems across the device lifecycle.
• Develop working knowledge of BCI fundamentals, neural signal concepts, and system architecture.
• Provide structured feedback from the field to inform patient experience improvements, training materials, and product optimization.

Required Qualifications

• Bachelor’s degree or higher in Health Sciences, Biomedical Engineering, Neuroscience, or equivalent clinical/technical experience.
• 3+ years of patient-facing clinical experience, such as: Occupational Therapy (OT), Physical Therapy (PT), Speech-Language Pathology (SLP), Nursing (RN/LPN), Rehab-adjacent, Assistive Technology, Neurology.
• Experience working with neurologically affected or medically complex populations strongly preferred.
• Comfortable working independently in home, hospital, and research environments.
• Demonstrated ability to learn, operate, and troubleshoot technical hardware and software systems.