Field Battery Technician

Raymond West is committed to providing customers with end-to-end warehouse solutions, including lift trucks, racking, conveyor, dock and door systems, rentals, parts, and service. Our customers trust us to deliver the right supply chain solutions to keep their business operational.

About the role

The Field Battery Technician plans and coordinates activities related to installing equipment, investigating and resolving customer-reported technical issues, and preventing future operational or service difficulties.

Responsibilities

• Travel to customer sites to evaluate, diagnose, and repair equipment.
• Remove and disassemble cells, inspect parts for defects, replace defective parts, reassemble batteries, and fuse lead parts with a gas torch.
• Fill cells with acid solution and determine specific gravity.
• Wash, clean, and neutralize customer batteries on-site.
• Install new or modified equipment at customer facilities to ensure full functionality according to specifications.
• Troubleshoot and repair chargers.
• Provide on-site technical assistance to troubleshoot and repair equipment.
• Maintain records of performance reports.
• Serve as a communication link between the customer and the company to ensure effective service delivery.

Requirements

• High school diploma or equivalent; or industry-related experience and/or training; or equivalent combination of education and experience.
• 2 years of breakdown experience or comparable service experience preferred.
• Valid driver’s license and a safe driving record with minimal traffic violations.
• Ability to travel daily within assigned territories and perform overnight travel as required.
• Must be insurable by Raymond West.
• Ability to pass a pre-employment physical and drug screen.

Skills

• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office Suite and similar software.
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to speak effectively before groups of customers or employees.
• Basic mechanical and electrical aptitude.
• Experience working with hand and power tools.
• Ability to read and comprehend manuals, procedures, and schematics in English.
• Ability to solve simple formulas and perform basic math.
• Ability to operate a forklift truck.
• Ability to analyze situations quickly, make decisions, and provide immediate feedback to customers.
• Ability to work independently without direct supervision.
• Customer service experience in field support.

Physical Requirements

• Non-sedentary position requiring frequent physical activity.
• Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Regular exposure to moving mechanical parts and job sites under construction.
• Frequent lifting and/or moving of up to 50 pounds.
• Use of hands to finger, handle, or feel, and reach with hands and arms.
• Occasional requirement to smell, climb, balance, stoop, kneel, crouch, and crawl.
• Frequent exposure to outside weather conditions and risk of electrical shock.
• Occasional exposure to wet/humid conditions, high/precarious places, fumes or airborne particles, toxic or caustic chemicals, extreme cold, extreme heat, and vibration.
• Noise level in the work environment is sometimes loud.

Pay

The hourly range for this position is $20.00 – $30.00. The specific pay offered may be influenced by factors such as relevant experience, education, and work location.

Benefits

• Medical, dental, and vision insurance.
• 401k with company match.
• Flexible spending accounts.
• Disability and life insurance.
• Personal time off and holiday pay.

Schedule

• Field-based position requiring daily travel within assigned territories.
• Company vehicle and fuel card provided for work-related travel.
• Willingness to work off-hours as needed and assume additional responsibilities when required.