Field Auto Appraiser - Queens, NY

About the role

As a Field Auto Appraiser, you'll be at the forefront of our claims process—meeting customers where they are, whether it's at their home, a repair shop, or a tow yard. You'll take the lead in writing estimates and guiding customers through the repair or total loss process, using a mix of in-person visits, virtual inspections, and written communication. No two days are the same—whether you're evaluating damage on-site or collaborating with body shops and service providers, you'll enjoy a fast-paced, hands-on role that keeps you engaged and on your toes.

What you'll do

• Confidently and independently investigate claims by performing detailed reviews of damage and interpreting policies to determine coverage
• Use phone, emails, and sometimes video chat with customers to help them through a fast, fair, and easy claims process
• Incorporate a specific approach to claim handling to offer customers their preference of communication to efficiently discuss their claim needs and keep them updated on claim progress
• Evaluate and negotiate claims settlements with customers, vendors, third party carriers, and claimants, in accordance with all legal and business standard methodologies
• Utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms
• Ensure claims are documented accurately and in line with policy agreements, maintaining clear, timely records in our claims system

What you bring

• 3-5 years' experience in auto collision estimating using CCC or Mitchell
• High School Diploma or GED
• Proficient written and verbal communication skills to effectively interact with customers
• Strong attention to detail and ability to write precise and comprehensive estimates
• Comfortable with utilizing technology and various platforms for claims processing
• Excellent time management and organizational skills to manage multiple assignments effectively
• Valid driver's license and willingness to travel as part of the job requirements

Work location

This position is a field-based role. To be eligible, you must be located in Queens, NY. This role may qualify for a company car based on annual work mileage; you may be required to use your personal vehicle until guidelines are met, with mileage reimbursement offered. You may be required to attend 2 weeks of training held in person at our Dallas, TX office.

Licensing requirement

• As a condition of employment, you may be expected to obtain an adjusters' and/or appraisers' license in multiple markets
• All required licenses must be obtained within 60 days of hire
• You must maintain all licensing required for your role, including continuing education and other state-affiliated requirements for licensing renewal
• This role offers a $1,000 sign-on bonus if you have an active appraiser license or active adjuster license in TX, FL, or your resident state (current employees and candidates who have previously worked for Allstate and are seeking rehire are not eligible)

Benefits

• Competitive salary based on experience and qualifications
• Medical, dental, and vision coverage
• Allstate pension plan and 401(k) savings plan
• Ayco financial coaching
• Spring Health mental and emotional wellbeing resources
• Paid parental leave
• Adoption reimbursement
• Paid time off
• Tuition reimbursement
• Wellness incentives

Pay

Compensation offered for this role is $60,000.00 - $117,700.00 annually and is based on experience and qualifications.