Field Assurance Complaints Handling Lab Technician - Onsite

Contract on W2 (US Citizens or GC Holders or GC EAD or OPT or EAD or CPT). 1st shift, Mon–Fri 7AM–4PM. In-person interview. $21/hr.

Essential / Key Job Responsibilities

• Document complaint samples received in the Field Assurance Lab for evaluation purposes
• Support daily requests for sample return kits to be shipped domestically and internationally, maintain tracking documentation, communicate in a timely manner with the requestor, assemble sample return kits, and handle warehouse pickup and drop-offs
• Ensure accurate and timely shipping of sample return kits
• Track shipping inventory and order supplies through approved vendors
• Oversee image/video review requests received as a task, run a query in TrackWise to capture all requests, process requests in a timely manner, maintain the image/video review tracker, and follow up on any pending requests
• Maintain good documentation practices (GDP) when recording preliminary and sample analysis results
• Escalate all unexpected issues to the Supervisor/Manager
• Maintain good laboratory practices (GLP) consistent with biosafety laboratory practices
• Maintain a clean work environment
• Maintain a professional working relationship with internal and external customers and support staff
• Store and dispose of complaint samples in accordance with applicable procedures
• Support continuous improvement of lab processes
• Understand and follow procedures and regulatory requirements

Required Qualifications

• Good written and verbal communication skills
• Detail-oriented
• Ability to work independently and in cross-functional teams
• Basic problem-solving / troubleshooting skills
• Must have proof of Hep B series, be willing to undergo Hep B series, or sign waiver
• Proficient in MS Office
• Requires the ability to lift at least, but not limited to, 50 lbs.

Preferred Qualifications

• Knowledge of the FedEx shipping system to conduct precise shipping transactions
• Previous warehouse experience
• Medical industry (GMP) and/or lab experience preferred

Education and/or Experience

• High school diploma, GED, or equivalent
• Associate degree or equivalent experience

Physical Demands

While performing the duties of this job, the employee is regularly required to stand, walk, sit, use sight, and use hands to manipulate, handle or feel objects, tools, controls, and office equipment. The employee frequently is required to verbally communicate with other associates. The employee is occasionally required to reach with hands and arms and stoop, kneel or crouch.

Work Environment

While performing the duties of this job, the employee may be in an open cubicle environment. Candidate must be able to work in a team-oriented, fast-paced environment.