Field Applications Specialist - West Region

About the role

Location: Field-Based – West Region
Reporting To: Field Applications Specialist Manager, U.S. Region
Position Summary: Enable science. Drive adoption. Deliver customer outcomes.

Responsibilities

• Lead customer onboarding to ensure a seamless transition from purchase to implementation
• Deliver high-quality, application-focused training tailored to customer workflows and expertise levels
• Educate customers on best practices to maximize instrument and application performance
• Support initial setup, validation, and readiness of customer workflows
• Provide advanced application support and troubleshooting across instruments and workflows
• Partner with customers to resolve complex technical challenges efficiently
• Serve as a trusted scientific advisor for ongoing application needs
• Escalate and coordinate resolution of complex issues with internal teams
• Drive utilization through proactive engagement and scientific consultation
• Advise customers on optimizing workflows and improving outcomes
• Identify gaps and recommend best-practice solutions
• Enable customers to achieve measurable success with technologies and reagents
• Strengthen customer satisfaction and long-term retention through consistent engagement
• Reinforce value realization and ensure achievement of intended outcomes
• Build strong, trusted relationships with scientific stakeholders
• Support broader customer success initiatives aligned to business objectives
• Identify opportunities to expand application usage and workflow breadth
• Surface unmet needs for additional products, reagents, or capabilities
• Partner with Account Managers and Technical Sales Specialists to support growth opportunities
• Contribute insights to territory and account development strategies
• Partner closely with commercial, technical sales, service, and marketing teams
• Support coordinated, account-based customer engagement strategies
• Provide field insights to inform product development and training programs
• Contribute to a collaborative, team-based customer success model

Qualifications & Experience

• Bachelor’s degree in life sciences or related field
• Hands-on experience with flow cytometry applications and cell sorting
• Strong troubleshooting capabilities across complex workflows
• Ability to translate scientific concepts into practical application
• Strong training, communication, and presentation skills
• Valid driver’s license with at least 3 years of driving history
• Ability and willingness to travel extensively (60–70%), including multi-day overnight travel

Preferred

• Advanced degree in life sciences or related field
• Experience with spectral flow cytometry
• Experience operating and troubleshooting cell sorters
• Prior customer-facing application support or training experience
• Familiarity with FlowJo, Infinicyt, OMIQ, or FCS Express
• Experience in workflow optimization and method development
• Experience working cross-functionally in commercial or field environments

Work Environment & Travel

Field-based role with frequent on-site and remote customer engagement
Travel driven by customer and business needs

Why Waters

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

Who Thrives in This Role

Scientists passionate about training, teaching, and enabling others
Customer-centric professionals who build long-term scientific partnerships
Problem-solvers who enjoy optimizing workflows and applications
Collaborative partners who work effectively across teams
Self-driven individuals committed to delivering high-impact field engagement

Who This Role Is Not For

Individuals seeking non-customer-facing or purely transactional roles
Those uncomfortable with travel and field-based engagement
Candidates who prefer reactive rather than proactive customer interaction

Equal Opportunity

We are an Equal Opportunity Employer committed to building an inclusive workplace where all employees can thrive.

Required Skills

Required: Bachelor’s degree in life sciences or related field, hands-on experience with flow cytometry applications and cell sorting, strong troubleshooting capabilities, ability to translate scientific concepts into practical application, strong training, communication, and presentation skills, valid driver’s license with at least 3 years of driving history, ability and willingness to travel extensively (60–70%), including multi-day overnight travel.

Optional Skills

Preferred: Advanced degree in life sciences or related field, experience with spectral flow cytometry, experience operating and troubleshooting cell sorters, prior customer-facing application support or training experience, familiarity with FlowJo, Infinicyt, OMIQ, or FCS Express, experience in workflow optimization and method development, experience working cross-functionally in commercial or field environments.