Field Applications Specialist - West Region

About the role

Location: Field-Based – West Region
Reporting To: Field Applications Specialist Manager, U.S. Region
Position Summary: Enable science. Drive adoption. Deliver customer outcomes.

Responsibilities

• Lead customer onboarding to ensure a seamless transition from purchase to implementation
• Deliver high-quality, application-focused training tailored to customer workflows and expertise levels
• Educate customers on best practices to maximize instrument and application performance
• Support initial setup, validation, and readiness of customer workflows
• Provide advanced application support and troubleshooting across instruments and workflows
• Partner with customers to resolve complex technical challenges efficiently
• Serve as a trusted scientific advisor for ongoing application needs
• Escalate and coordinate resolution of complex issues with internal teams
• Drive utilization through proactive engagement and scientific consultation
• Advise customers on optimizing workflows and improving outcomes
• Identify gaps and recommend best-practice solutions
• Enable customers to achieve measurable success with technologies and reagents
• Strengthen customer satisfaction and long-term retention through consistent engagement
• Reinforce value realization and ensure achievement of intended outcomes
• Build strong, trusted relationships with scientific stakeholders
• Support broader customer success initiatives aligned to business objectives
• Identify opportunities to expand application usage and workflow breadth
• Surface unmet needs for additional products, reagents, or capabilities
• Partner with Account Managers and Technical Sales Specialists to support growth opportunities
• Contribute insights to territory and account development strategies
• Partner closely with commercial, technical sales, service, and marketing teams
• Support coordinated, account-based customer engagement strategies
• Provide field insights to inform product development and training programs
• Contribute to a collaborative, team-based customer success model

Qualifications & Experience

• Bachelor’s degree in life sciences or related field
• Hands-on experience with flow cytometry applications and cell sorting
• Strong troubleshooting capabilities across complex workflows
• Ability to translate scientific concepts into practical application
• Strong training, communication, and presentation skills
• Valid driver’s license with at least 3 years of driving history
• Ability and willingness to travel extensively (60–70%), including multi-day overnight travel

Preferred

• Advanced degree in life sciences or related field
• Experience with spectral flow cytometry
• Experience operating and troubleshooting cell sorters
• Prior customer-facing application support or training experience
• Familiarity with FlowJo, Infinicyt, OMIQ, or FCS Express
• Experience in workflow optimization and method development
• Experience working cross-functionally in commercial or field environments