Field Applications Specialist | Los Angeles

Responsibilities

• Provide application, training, and technical support to customers for Hamilton products.
• Act as a technical liaison between customers and Hamilton Sales team to meet and maintain customer needs.
• Operate within a designated territory and provide onsite and remote customer support.
• Develop advanced application protocols and provide support for complex instrumentation within an assigned territory in the Los Angeles/Orange County area.
• Develop application-specific protocols on Hamilton products by interpreting procedures provided by the customer or Hamilton Sales team.
• Perform troubleshooting of application protocols and instrumentation.
• Optimize liquid handling performance of instrumentation.
• Provide basic and advanced software and hardware training.
• Develop and deliver training material for Hamilton Sales and Applications team.
• Develop application-specific protocols for complex automated instrumentation, which require integration with third party devices.
• Demonstrate usage of advanced programming skills and software functions to control instrumentation.
• Participate and contribute on instrumentation which requires Factory and Site Acceptance Testing.
• Contribute to company knowledge base.
• Maintain support for existing customers by providing additional application protocols, training, etc.
• Understand customer expectations and schedule work accordingly.
• Document application support work and customer visits within a company database or other required format.
• Work independently and make intelligent decisions based on experience and knowledge.
• Maintain professional relationships with customers and co-workers.
• Regular commute to and from customer sites with ability to navigate within the region.
• Must follow traffic laws and correctly route themselves, ensuring on-time arrival at customer site.

Qualifications

• Flexibility to travel within the designated territory.
• Strong planning and customer relationship abilities are essential.
• Possess excellent communication skills.
• Proficient in delivering effective presentations.
• Demonstrated competence in computer hardware and software is required.
• Self-sufficiency and reliability with the capability to work autonomously and with minimal supervision.
• Familiarity with software relevant to Hamilton products is necessary.
• Valid Driver's License and successful completion of a motor vehicle history check are mandatory for this role.

About Hamilton

Established, stable, and reliable company. Comprehensive benefits package: medical, dental, vision insurance; paid vacation and sick time; disability insurance; 401(k); tuition reimbursement; and more. Engaging and innovative design projects. Strong opportunities for professional growth. Commitment to sustainable design practices. Personal Protective Equipment (PPE) may be required (provided by employer).