Field Applications Scientist - Mid-Atlantic

Essential Functions and Responsibilities

• Frequently traveling to the customer site is required
• Troubleshooting issues related to user's technical skills, biochemistry/assay design, experimental design, software, and instruments
• Supporting commercial team and customers in their technical applications and providing product training
• Displaying professionalism, understanding, tact, fairness, and technical knowledge in all customer interactions
• Providing strategic and competitive feedback to marketing and product development teams, and independently leads or manages beta tests at customer sites
• Working independently on significant and unique issues requiring collaboration with key decision-makers and senior managers across the organization which may impact future products, concepts, and technologies
• Assisting sales and marketing on pre and post strategic sales activities requiring both technical depth and market knowledge
• Delivering customer training and workshops, both in-person and remote
• Utilizing service CRM software to accurately identify and document customer opportunities
• Collaborating with internal partners to resolve customer issues and improve processes

Education and Experience

• Bachelor’s degree with 4+ years of experience, Master’s degree with 2+ years of experience, or PhD with relevant experience in NGS library construction (a combination of experience and education may be considered)
• Experience with NGS sequencing instrument and sequencing run setup along with NGS sample and library prep workflows is preferred
• Experience with cell biology, microscopy, and multiomics is preferred
• Must be highly motivated and have strong problem-solving ability
• Excellent communication and strong relationship building skills
• Highly collaborative and adaptable; able to work well within multidisciplinary teams
• Skilled in nucleic acids and protein analytical methods
• Generate high quality and reproducible wet-lab data from established protocols
• High degree of comfort navigating technical project discussions
• Must be able to work independently and as a team player
• Demonstrated account management skills

Physical Requirements

• Frequently moves boxes weighing up to 20 pounds

Location

Remote – Mid-Atlantic Region

Travel

Domestic travel up to 80% or as needed

Job Type

Full-time, Exempt

Base Compensation Pay Range

$90,000 - $110,000

Additional Benefits

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