Field Applications Scientist: Midwest or East Coast-Based

About the role

We are seeking a highly motivated individual with 1-3 years experience in the life sciences industry to support our customers during the pre-sales and post-sales process. This will include qualifications, demonstrations, installation, and training of Axion’s live cell analysis instruments including Micro-electrode array (MEA), Impedance, and Imaging systems.

Responsibilities

• Provide expert support during pre- and post-sales activities, including scientific, technical, and application assistance.
• Deliver hands-on training by scheduling and managing demos, instrument installations, and customer onboarding sessions.
• Simplify complexity by presenting technical material in an engaging and accessible way, while professionally addressing questions or objections.
• Collaborate with the sales team to identify customer needs and demonstrate tailored product solutions.
• Aid customers with assay development, data analysis, and reporting to support their equipment purchase decisions.
• Maintain knowledge of competitive products and emerging technologies.
• Advocate for customers by acting as the voice of the customer to internal teams and sharing valuable feedback about product performance and market needs.
• Build relationships by resolving inquiries, investigating complaints, and ensuring customer satisfaction.
• Contribute to market growth by supporting collaborations, preparing technical materials for seminars, and representing the company at scientific events and trade shows.

Requirements

• A Master’s or PhD in cell biology, molecular biology, neuroscience, or related field.
• Ideal 1-3+ years of professional experience.
• The ability to work independently from a home-based office.
• The ability to travel 40-60% of the time (i.e. generally 3 out of 4 weeks for 3-4 days per trip) within the US and Canada.
• Ideal based in Chicago or East Coast. Should be situated within 2-hour drive of a major airport.
• Experience attending scientific conferences and trade shows.
• Strong communication skills and a professional, approachable demeanor.
• Exceptional organizational skills and the ability to manage multiple priorities effectively.
• A self-starter attitude, with creativity, resourcefulness, and the ability to work under pressure.

Qualifications

A minimum of a Master’s in cell biology, biomedical engineering, or related field is absolutely necessary for this role. These systems are primarily sold into the biotech and pharmaceutical industries.

Skills

• Expertise in live cell analysis instruments, including Micro-electrode array (MEA), Impedance, and Imaging systems.
• Strong communication and presentation skills.
• Ability to work independently and manage multiple tasks.
• Knowledge of competitive products and emerging technologies.
• Experience working with scientific conferences and trade shows.

Benefits

• Competitive salary depending on experience.
• The opportunity to work in a dynamic, innovative company at the forefront of scientific solutions.
• A collaborative environment where your expertise will have a direct impact on customer success and business growth.
• A flexible, home-based role with extensive travel opportunities across North America.
• Health, Dental, & Vision Insurance.
• 401K.
• 401K Matching.
• PTO.