Field Applications Engineer - Taylor, TX

Introduction to the job

This position is to lead the effort in developing and supporting HMI e-Beam Inspection (EBI) solution at a customer site in Texas. Onboarding may occur in San Jose, California or Hillsboro, Oregon before locating to customer site. The person filling this position will be a key driver to enable EBI solution for yield improvement.

Role and responsibilities

• Responsible for application excellence of installed base, including:
  • Drive sufficient (high) utilization
  • Recipe setup and recipe maintenance
  • Use case development
  • Maintain tool-to-tool matching
  • Drive bug fix and new feature through SO system
  • Handle emergency service calls as required
  • Provide application training to customer (not overall official training)
• Responsible for NPI engagement: demo at HMI and evaluation at customer site
• Responsible for H2H execution (installed base and NPI) at customer site
• Responsible for BKM creation and knowledge sharing (BKM library)
• Responsible for use case collection and analysis (Part of customer intelligence)
• Prepare and execute EBI at customer site
• Work with account teams and marketing organizations to define the package that meets customers' requirements
• Demonstrate technical leadership through problem solving, training and presentation
• Own project collaboration and drive technical engagement with the goal of meeting customer requirements and achieve tool-of-record configuration

Education and experience

• Bachelor degree in Physics or Engineering
• Minimum 3 years of SEM inspection experience especially on voltage-contrast use case
• Experience in defining market needs based on deep understanding of customers, applications and products
• Experience working with internal and external customers, understanding requirements and developing solutions
• Capable of detailed Data Analysis and creation of experiment summary presentation
• Design of Experiments creation for various use cases and sharing of results internally or to a customer
• Knowledge/hands-on experience with software/technical tools

Skills

• Can observe and respond to people and situations and interact with others encountered in the course of work
• Must be able to read and interpret data, information, and documents
• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism
• Ability to complete assignments with attention to detail and high degree of accuracy
• Proven ability to perform effectively in a demanding environment with changing workloads
• Work independently or as part of a team and follow through on assignments with minimal supervision
• Ability to establish and maintain cooperative working relationships with co-workers and customer
• Work according to a strict set of procedures within the provided timelines
• Capability to lead team and co-work with related teams
• Motivated, pro-active, self-driven and flexible
• Good coordination skills and communications skills
• Good team player and committed to the success of ASML

Other information

• Prolong sitting and working at tool four hours or longer inside fab is frequently needed
• Must be willing and able to travel up to 15%