Field Applications Engineer

About the role

The Field Applications Engineer (FAE) is responsible for expanding IronRidge's network of influence and promoting the company's value proposition through various activities such as technical product application support, product demonstrations, joint calls with sales personnel, direct customer visits, and product training.

Responsibilities

• Plan territory technical sales visits, events, and trainings
• Generate training reports to ensure all customer and sales engagements are being accounted for and captured
• Cook up on-the-job (OJT) training for new opportunities on the ground and rooftop
• Provide customer feedback on improvements to products and/or training content
• Leverage professional network, coordinating training and with non-competing solar manufacturers in an effort to generate product demand
• Organize and assist in the development of curriculum for new products/services, including reference library, multimedia visual aids, and other educational material
• Maintain records as needed and report on relevant changes in the weekly meeting to keep everyone appraised of changes in products, market trends, and code compliance
• Regularly report on competitive landscape of region and other market intelligence
• Design PV layouts in IR and other PV design software to support Sales, Distributors, and End Users
• Accurately document application support questions and calls
• Provide feedback to Engineering and Product Teams for product development
• Perform any additional duties as assigned.

Requirements

• Three to five years related experience and/or training or Bachelors degree from a 4-year college or university; or equivalent combination of experience and education.
• Ability to read, analyze, and interpret: Professional journals, technical installation and engineering procedures, and governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to lift and carry solar modules up to 50 lbs
• Must be comfortable working at heights, including rooftop operations.
• Familiarity with Salesforce (CRM systems), and MS Excel and able to learn and adapt to a variety of software tools.
• Competency in solar layout, design, mounting, waterproofing, and racking for residential and light commercial installations.
• Ability to speak in public to small and large groups.
• OSHA 10 Construction required
• NABCEP certification a plus
• Spanish a plus

Qualifications

• Must be comfortable working at heights, including rooftop operations.
• Must have OSHA 10 Construction certification.
• Preferred NABCEP certification.
• Preferred Spanish language proficiency.

Skills

• Technical product application support
• Product demonstrations
• Joint calls with sales personnel
• Direct customer visits
• Product training
• Customer feedback collection
• Training report generation
• On-the-job (OJT) training coordination
• Product development feedback provision
• PV layout design
• Application support question documentation
• Market intelligence reporting
• Curriculum development
• Record maintenance and reporting
• Competitive landscape analysis

Benefits

• Competitive compensation determined by relevant experience, skills, education, and location
• Annual bonus or commission eligibility depending on position
• Long-term incentive plan
• 401(k) match
• Development opportunities
• Educational assistance
• 12 observed company holidays
• Paid parental leave
• Collaborative, inclusive culture

Pay

We anticipate the base salary for this position to be between $100,000-$112,000/annually, if located in the New England market.

Schedule

This position is based in the Northeast with a preference for candidates in Massachusetts, Connecticut, or Rhode Island.