Field Application Specialist

Responsibilities

• Provide pre-sales and post-sales technical and application support to customers, Regional Sales Managers (RSMs), Business Development Managers (BDMs) and Channel Partners.
• Support equipment installation, startup, troubleshooting, and technical issue resolution to ensure successful implementation and customer satisfaction.
• Carry out onsite customer training, technical seminars, and application demonstrations related to equipment and solutions.
• Serve as the technical subject-matter expert during customer visits, sales meetings, site walks and application discussions.
• Accompany RSMs, BDMs and Channel Partners on customer and sales visits to provide technical guidance and enhance the overall customer experience.
• Provide technical expertise during the sales process, including understanding customer requirements, recommending appropriate applications and supporting solution discussions.
• Aid sales teams and Channel Partners with key opportunities, projects, and customer application requirements.
• Troubleshoot customer application and equipment issues and provide timely technical support both onsite and remotely.

Requirements

• Must have 5+ years of experience in the Pharmaceutical and/or Biotechnology industry.
• Direct experience in the Pharmaceutical/Biotechnology industry in the New England region.
• Experience in technical/application support.
• Experience providing pre-sales and post-sales technical support.
• Familiarity with liquid analytical products and applications.
• Strong troubleshooting, communication, and presentation skills.
• Ability to travel extensively, including approximately 70% overnight travel.

Nice-to-Have Skills

• Familiarity with USP, BAI, measurement, pH and ORP applications.
• Knowledge of CO₂ and TOC measurement/applications.
• Experience with customer training, technical seminars and equipment startup.
• Experience supporting sales teams or channel partners in technical sales activities.