Field Application Scientist III (Houston, TX or Atlanta, GA)

About the Role

Cytek Biosciences is seeking an experienced Field Application Scientist III (FAS III) to serve as a senior scientific and technical resource for Cytek customers and internal teams. The FAS III will leverage deep expertise in flow cytometry, spectral analysis, and high-parameter applications to develop and optimize complex assays, troubleshoot challenging applications, and deliver advanced customer training and technical support. As a senior member of the Field Applications team, the FAS III will work independently, lead complex technical engagements, support key customers and opinion leaders, mentor junior FAS team members, and collaborate cross-functionally to drive customer success and adoption of Cytek technologies.

Essential Duties & Responsibilities

• Delivers theoretical and hands-on training for Cytek analyzers, sorters and applications. Provides input to update and develop new training materials. Helps to develop and deliver Advanced Application trainings to Cytek customers.
• Develops complex multicolor panels and assays independently and may provide guidance to junior FAS.
• Supports Cytek customers to troubleshoot high complexity assays independently and may provide guidance to junior FAS.
• Professionally communicates technical information to Cytek customers independently. May provide guidance to junior FAS.
• Documents Cytek application support activities in an accurate and timely manner.
• Develops and independently delivers both pre-and post-sales technical presentations in alignment with Cytek business initiatives. Performs instrument demonstrations in collaboration with the Sales team including for KOLs and Tier 1 customers. May provide guidance to junior FAS.
• Participates in planning and provides onsite support for local and international sales/marketing events, including technical support for trade shows, sponsored seminar series, and user group meetings.
• Partners with and supports the Service organization to resolve issues at the customer site. Takes the lead along with the Service organization in resolving local/regional escalations. May provide guidance to junior FAS.
• Independently designs and performs experiments to generate data for internal purposes (R&D and Marketing). Participates in generation of white papers or publications.
• Helps to organize local customer-centric events (UGM, data clinics, etc.) in collaboration with the Technical Lead, Sales and Marketing.
• Helps to generate and deliver technical content at local or international events.
• Helps to develop and generate marketing or training content (e.g. webinars, white papers) under guidance of the Technical Lead or other senior FASs.
• Actively tracks and records Requests for Change (RFC) and transfers customer feedback to the relevant internal teams. Provides feedback to marketing/R&D on specific product features or improvements.
• Supports R&D to evaluate new products.
• Participates on onboarding of new FAS members and helps planning and delivering internal trainings.
• Independently develops expertise on new products and maintains a high level of expertise on legacy instruments, reagents, software and applications.
• Assists the manager, Tech Lead or Director with planning team activities to support learning and development.
• Promotes a safe work environment and notifies management of all observed hazardous conditions or unsafe work practices.

Requirements & Qualifications

• A minimum of a BA/BS in Life Sciences, Biology, Immunology, Cell Biology, or Medical Technology. Masters or PhD preferred.
• 10+ years of academic experience or 5+ years of industry experience or 10+ years of a combination of both academic and industry experience in research or clinical flow cytometry is required.
• For Cytek employees: 2+ years at TAS II with consistent performance rating above 3.5.

Key Skills & Competencies

• Working knowledge of cell biology, thorough knowledge of flow cytometry and related applications.
• Extensive knowledge in flow cytometry instrumentation, reagents, software platforms and the competitive landscape is required.
• Analytical troubleshooting and problem-solving skills in each of these areas.
• Technical/scientific writing experience is required.
• Previous experience providing onsite technical customer-facing support is preferred.
• Previous technical demonstration experience in support of Sales and Marketing preferred.
• Effective interpersonal, written, and oral communication skills.
• Effective organization and planning skills.
• Demonstrated ability to operate independently and strategically to achieve individual and corporate goals.

Physical Demands & Work Environment

• Individual will be able to travel on commercial airlines, train, rental car to call upon potential and existing customers.
• Individual will be required to lift 25lbs without harm, be able to work in a standing position for an hour at a time.
• Approximately 50% travel.