Field Application Scientist

Field Application Scientist - Northeast/Mid-Atlantic The Top LineHere’s the deal. We’re all about helping researchers break free from tools that just don’t cut it. Unleashing problem-tackling products that make a huge difference in the real science they do every day. That’s our mantra, our promise and we own it. Our tribe is different. We thrive on moving fast, taking risks and persevering through failure. We embrace the unknown and we are happy to make mistakes. We are there for each other and we crave diversity because we know that building a truly diverse tribe will make us better at everything. The JobWe are building the next cool life sciences tools company, and we are looking for the next generation of high-octane sales rock stars. We want people who are willing to roll up their sleeves, sweat, think outside the box and create something special with us. ResponsibilitiesSupport the Unchained Labs AnalyticsConduct pre-sales technical presentations and seminarsPlan and execute demonstrations of Unchained Labs analytical instrumentsMaintain an expert-level knowledge of the Unchained Labs product lineProactively provide post-sales account development supportInstall, QC instruments, and train new customers, new hires and distributorsProvide front-line technical support and work with internal escalation teams as neededKeep CRM system up to date with customer notes and issuesMaintain positive customer relationsHelp Marketing department with localization of marketing activities and materialsWillingness to work with and support the team located across the U.S. or other regions.Assist with maintenance of the Boston lab Qualifications MS degree in Biochemistry, Biophysical sciences or a related scientific field, PhD preferred.5+ years in customer support, FAS, or related biotech industry roles preferredExperience working with protein stability applications, formulations screening, biologics.Experience working with viral vectors and/or lipid nanoparticles is a plus.Working Knowledge of laboratory techniques and fundamentals of biophysical techniques (ex. Fluorescence, UV-Vis, DSC, DLS, SLS, ITC, DSF, etc.)Demonstrated experience designing biological assays and solving complex scientific problemsExperience teaching or trainingAble to lift 40 poundsAbility to travel up to 70% overnight when required through, but not limited to Northeast, Mid-Atlantic, Mid-west territories and East Canada.Location- East US