Field Application Scientist

Role

Provide pre-, peri-, and post-sales technical support to customers through live demonstrations, troubleshooting inbound customer questions/issues, proactive engagement with customers, and collecting feedback for product development, supporting operations communications, aligning shipments, diagnosing technical issues, and doing basic preventative maintenance on instrumentation.

Your Role

• Demonstrate the value of ONI’s technology suite to potential customers through in-person demonstrations at customer sites across multiple application spaces
• Deliver high-quality customer experience by maintaining cutting-edge imaging method expertise, operating as a peer to customers
• Create product awareness by engaging with the scientific community, answering technical questions, delivering presentations and demonstrations to showcase ONI’s products at conferences, webinars, seminars, and other industry events
• Work closely with the Sales team to understand the status and details of each opportunity in the sales funnel, and provide scientific insights during pitches and meetings with potential customers
• Design and conduct experiments at customer’s sites or in ONI’s laboratory, to highlight how ONI’s technology suite can solve specific challenges and meet their needs
• Aid customers in the setup and operation of products by conducting demonstrations and training sessions, both remotely and on-site, to ensure customers can effectively utilize ONI’s products
• Provide ongoing hands-on support and guidance to customers, serving as a primary point of contact for technical inquiries, support requests, troubleshooting, and issue resolution
• Facilitate the packing & shipping of components, instruments and products to customer base and internal users using couriers
• Work with global logistics team to coordinate shipments and liaise with external and internal customers on a daily basis
• Maintain accurate records of customer interactions, demonstration outcomes, technical issues, and resolutions in Salesforce
• Generate regular reports on customer feedback, product performance, and customer success metrics for Product and Marketing teams to assess and improve customer satisfaction

Essential Skills

• Characterized and performed data analysis of biological samples using relevant fluorescence microscopy techniques
• Designed protocols for preparation of samples in fluorescence in situ hybridization (FISH), immunohistochemistry or fluorescence microscopy
• Conducted physical demonstrations and presentations of innovative Life Science technologies to technical audiences
• Balanced and prioritized multiple projects in parallel and at different phases
• Worked as part of a multidisciplinary scientific team
• Sample preparation for fluorescence microscopy, fluorescence in situ hybridization (FISH) or immunohistochemistry
• Data analysis of microscopy data
• Identifying appropriate use cases for each type of microscopy experiments
• Commercial acumen and understanding of capital equipment sales process in life science industry
• Verbal and written scientific communication
• Presentation skills
• PhD in life sciences

Desired Skills

• Built data science algorithms for image analysis
• Used super resolution microscopy for biological research
• CRM systems, ideally Salesforce
• Sample preparation for super-resolution microscopy
• At least 2 years in a commercial FAS role with at least 2 year in laboratory and related disciplines preferred

Benefits

• Competitive Compensation
• Flex PTO plus 11 federal holidays and 4 dedicated wellbeing days
• 401K via ADP
• Life Insurance
• Medical
• Dental
• Vision
• Perks at Work: Exclusive discounts and deals