Field Application Engineer - Data Center Solutions
About the role
Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions. Serve as a domain authority for nVent Data Solutions products, including their application, for nVent functions including Sales, Product Management, Operations, etc.
Responsibilities
- Serve as a domain authority for nVent Data Solutions products, including their application, for nVent functions including Sales, Product Management, Operations, etc.
- Provide first-line product support by providing help to customers and colleagues using nVent Data Solutions and Electrical Connections - new products and services.
- Evaluate customer RFQs and build costing/quotes with technical and commercial content.
- Provide technical application assistance to identify modified and engineered products based on customer specifications and application requirements!
- Prepare and submit quotations & proposals of non-standard products using internal CPQ and ERP systems.
- Conduct product training for customers and train distributors on quoting tools.
- Prepare compliance documents against customer specifications.
- Lead strategic projects for product improvements, cost reduction, product consolidation, and new product development.
- Review training literature for technical accuracy including installation guides and procedures, operations manuals, and online learning.
- Represent nVent in industry codes and standards committees.
- Provide market-specific intelligence and feedback on products and services to the commercial teams.
- Aid commercial teams with voice-of-customer (VOC) visits.
- Plan activities together with the Sales Leader. Identify the project in the closing phase with the sales team and provide vital technical support!
- Advise their manager about all situations, developments, and occurrences that are significant for the manager or are requested by them, as well as about all upcoming decisions that require their approval.
Requirements
- Bachelor's degree in electrical, mechanical, or applications engineering or equivalent work experience in Data Center cooling, infrastructure, design, and construction.
- 5+ years of experience in a technical application's role supporting Data Center product solutions.
- Ability to work 100% remotely from the eastern US and travel on average 30% across mainly the US and Canada.
- Strong technical background of Air and Liquid Cooling Solutions in the Data Center space is preferred.
- Understanding of Data Center Power Architecture from UPS to rack/equipment level a plus.
- Excellent interpersonal and communication skills with a customer 1st mentality.
Qualifications
- Experience in Data Center cooling, infrastructure, design, and construction.
- Technical background in Air and Liquid Cooling Solutions in the Data Center space.
- Understanding of Data Center Power Architecture from UPS to rack/equipment level.
- Excellent interpersonal and communication skills.
Skills
- Technical expertise in Data Center cooling and infrastructure.
- Strong problem-solving and customer service skills.
- Ability to work independently and manage multiple tasks.
- Effective communication and presentation skills.
- Knowledge of industry codes and standards.
Benefits
- Medical, dental, and vision plans.
- Flexible spending accounts.
- Short-term and long-term disability benefits.
- Critical illness, accident insurance, and life insurance.
- A 401(k) retirement plan and an employee stock purchase plan.
- Tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and/or legal & identity theft protection.
Pay
Total target cash is comprised of an employee’s base salary and sales incentive target opportunity, when annual sales goals are achieved. Employee pay within this range will be based on a combination of factors including knowledge, skills, abilities, experience, education, and performance. Where federal, state, or local minimum wage requirements exist, employee pay will comply. If annual sales performance exceeds annual sales goals, the total target cash received may exceed the pay scale maximum reflected below.
Schedule
Remote work from the eastern US with an average 30% travel across mainly the US and Canada.