Field Application Engineer

About the role

Field Applications Engineers assist customers and the Zeiss sales team with pre-sales activities such as product demonstration and sales support, as well as post-sales activities such as helping customers with understanding and applying our hardware and software systems. This support is provided in a variety of ways, including product demonstration, formal and custom training classes, telephone and on-site support, programming and measurement services. This important consultative role requires professional conduct and customer orientation at all times.

Location/Region: This position is located in our offices in Huntersville, NC or Wixom, MI, requiring a commutable distance to either location. Hybrid work arrangement: 3 days in office and 2 days remote when not traveling. Average annual travel is up to 50% domestically.

Responsibilities

• Provide technical consultation to field sales personnel and the HandsOnMetrology (HOM dealer network) in matters relating to advanced applications and systems.
• Facilitate the flow and accuracy of technical information to the field sales force.
• Maintain a focus on advanced applications and new Zeiss technology.
• Support the introduction of new products into the North American Market.
• Provide technical training programs to the field sales personnel and HOM dealer network.
• Plan, prepare, and perform high quality customer demonstrations, both in-house and in the field as needed.
• Provide technical after-sales support for customers to help insure successful use of ZEISS systems.
• Provide customer training as needed to supplement the Applications Engineering staff.
• Respond to all customer related software/applications support questions.
• Respond to any Carl Zeiss Industrial Quality Solutions department requiring software/applications support.
• Aid with software & system testing in support of product development.
• File accurate software performance reports.
• Provide technical after-sales support for customers to help ensure successful use of our systems.
• Provide applications expertise for necessary project-related activities.
• Respond to customer requests for quotation which typically includes analyzing inspection requirements and quoting part programming costs.
• Estimate anticipated Gage R&R results.
• On-site implementation of quoted application items.

Qualifications

• A four-year degree in Engineering, Computer Science, or Physics is required. Equivalent work-related experience may be considered.
• 2-3 years of professional work experience.

Skills

• Able to read and understand engineering drawings.
• Understanding of 3D mathematics and computer programming techniques in any of the modern scientific computer languages.
• Excellent verbal communication skills and comfortable presenting technical information to small or large audiences.
• Self‑starter, comfortable working independently.
• Ability to write clear and concise technical reports.
• Ability to perform in a Teacher/Trainer related capacity as necessary during product demonstrations or customer training classes and relate the benefits of our products to problem solutions for customers.
• Excellent problem‑solving skills with the ability to work independently from problem statement to solution.
• Ability to learn independently to find solutions to potential customer measurement problems.
• Willing to travel approximately 50% of the time.
• Must