Field Application Engineer

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

About the role

Lumentum (NASDAQ: LITE) is a market-leading manufacturer of innovative optical and photonic products enabling optical networking and commercial laser customers worldwide. Lumentum’s optical components and subsystems are part of virtually every type of telecom, enterprise, and data center network. Our Cloud & Networking Platform is looking for a Field Applications Engineer (FAE) to join a global team of multi-disciplined technical experts, working alongside Product Line Management, Sales, and R&D to engage customers across our product portfolio, and help develop and drive design-ins.

The FAE will report to the Senior Director of Sales and serve as an integral part of the sales and marketing team, working closely with sales, PLM, Product Development, and key customers to encourage and support adoption of Lumentum’s Cloud Modules and components into Datacenters and GPU Clusters. The advent of AI has created a multitude of optical module needs within the AI Ecosystem (Hyperscalers, GPU and AI System providers), and Lumentum is uniquely positioned to serve this market.

Responsibilities

• Provide pre-sales technical support for the development and implementation of complex products/applications/solutions.
• Use in-depth product knowledge to provide technical expertise to sales staff and the customer through sales presentations and product demonstrations.
• Grow technical relationship with customer.
• Assist the sales staff in assessing potential application of company products to meet customer needs and may prepare detailed product specifications for the development and implementation of customer products/applications/solutions.
• Negotiate technical specifications and performance trade-offs with customers that will satisfy their system and module needs; promoting Lumentum product preferences at targeted customers.
• Participate in customer design reviews and contribute to the technical response to RFI/RFQs.
• Work closely with sales and directly with customers to collect customer’s requirement and application use cases.
• Work directly with targeted customers to bring up transceiver modules at customer sites, troubleshoot customer prototypes, and develop solutions that support end-user applications, resulting in successful design-in of our products.
• Develop and manage primary customer product documentation which can include corrective actions, analysis reports, manufacturing test plans, performance improvement plans, reliability qualification plans and reports.
• Manage Product Change Notification process (PCN) with customers and engineering.
• Participate in critical Failure Analysis, Corrective Action & Lessons Learned activities.
• May create detailed design and implementation specifications for complex products/applications/solutions.
• May build a mini application based on customer requirements to demonstrate feasibility of the application, often requiring rapid prototyping and/or product demo for client.
• May provide consultation to prospective users and/or product capability assessment and validation.

Requirements

• Degree in the physical sciences, electrical engineering or equivalent.
• Minimum of 3 years engineering experience designing/developing or testing coherent optical modules and components, preferably active products, and specifically DSPs, receivers, modulators and lasers.
• Direct experience in product development and NPI processes with either an optical components/modules company or a system OEM.
• Practical working knowledge of transceiver hardware including both specification and test of firmware/hardware interfaces.
• Familiarity with device firmware structure & functionality is a strong positive.
• Familiar with standards documents like CMIS, C-CMIS, Ethernet, Infiniband.
• Familiar with popular switch/router platforms and ONTs including Arista, Cisco, and Nvidia.
• Familiar with Python.
• Ability to travel domestically and internationally.
• Ability to speak/understand English is required; written skills emphasized.

This individual must be motivated and should enjoy working in an open, rapidly changing, communicative and team-oriented environment. A hands-on, “can-do” attitude, a commitment to excellence, plus the ability to anticipate change and try new approaches and create innovative solutions under pressure.

Pay

Pay range: $149,900.00 - $214,150.00. Final base salary for the successful candidate will depend on multiple factors, including but not limited to, job location, where work will be performed, qualifications, work history and relevant experience.