Field Application Engineer

Description About the Role Intrepid Control Systems is seeking an Applications Engineer / Field Support Engineer to join our California team as the primary point of contact for technical customer support. In this role, you will engage with customers via phone, email, and onsite visits to resolve technical issues. You will serve as a liaison between our customers and Intrepid's engineering team, allowing the Senior Applications Engineer to concentrate on expanding new business opportunities. Requirements Requirements Bachelor's or Master's degree in Electrical/Electronics Engineering, Mechanical Engineering, Automotive Engineering, or related field1–3 years of experience in a technical support, systems engineering, or applications engineering role (automotive/embedded systems preferred)Working knowledge of vehicle network protocols: CAN, LIN, FlexRay, Automotive EthernetFamiliarity with MATLAB, Python, and/or C++Comfortable troubleshooting hardware, software, and electrical issues independentlyStrong customer-facing communication skills — phone, email, and in-personWillingness to travel onsite to customer locations as needed (California-based, with regional travel)Experience with tools like Vehicle Spy, CANalyzer, or similar diagnostic/logging tools is a plusAbility to work cross-functionally with engineering, quality, and manufacturing teams Job Responsibilities Serve as first point of contact for technical support inquiries via phone, email, and onsite visitsTriage, debug, and resolve hardware, software, and electrical issues reported by customersTravel onsite to customer locations to diagnose and resolve field issues on data loggers and networking toolsAct as a technical bridge between customers and Intrepid's engineering, quality, and manufacturing teamsCommunicate new/recurring issues to engineering and help drive countermeasures to improve reliability and reduce service costsSupport commissioning and integration of customer test environmentsDemonstrate data logger features, tools, and Vehicle Spy functionality to customersAssist with proof-of-concept implementations for key customersProvide technical guidance on vehicle networks including CAN, LIN, FlexRay, and Automotive EthernetHelp maintain and troubleshoot against requirements specifications for Intrepid data loggersDocument customer issues, resolutions, and field failure trendsSupport upgrades and product recommendations for existing customersCollaborate closely with the Senior Applications Engineer on account handoffs and escalations