Field Application Engineer

About the role

The Field Application Engineer at Graco focuses on driving sales and enhancing customer satisfaction by advising customers on selecting the most suitable technical solutions for their needs. This role involves providing installation assistance, training, and transferring expertise on the installed equipment, while ensuring professional follow-up support.

Responsibilities

• Engage with customers to assess their business and technical requirements, identifying the most suitable solutions for their needs.
• Provide expert advice on advanced technical pumping solutions and collaborate with the Product Marketing Manager and engineering team to develop tailored solutions for customer installations.
• Act as the interface between the customer’s application and Graco’s technology, ensuring seamless integration and performance.
• Assist in the installation of Graco products at customer sites, ensuring smooth setup and functionality.
• Maintain spare part inventories and monitor the installed base, providing troubleshooting support and ensuring optimal performance of Graco solutions.
• Transfer knowledge and expertise to customers, offering training and ongoing support to ensure proper usage and maintenance of equipment.
• Proactively identify and address any critical issues that may impact customer satisfaction or installation success.
• Keep management informed of any concerns, ensuring timely escalation of issues that could compromise customer experience or solution effectiveness.
• Provide sales support by visiting channel partners and end users, offering technical guidance and fostering customer relationships.
• Develop and document expertise in industrial and hygienic fluid transfer applications, staying current on best practices and industry standards.
• Collaborate with sales teams to identify new opportunities and deliver customized technical solutions to meet customer needs.

Requirements

• Bachelor’s Degree in Engineering or a related field.
• 3+ years of experience in technical selling, field application engineering, or related role in an industrial, manufacturing, or technical environment.
• Strong knowledge of application development, product integration, and material validation processes.
• Proficiency in troubleshooting and resolving technical issues in real-world applications.
• Skilled in assembling and disassembling units, with a clear understanding of how to integrate them into end-user production processes.
• Analytical and creative problem-solving skills to address customer challenges and recommend optimal solutions.
• Demonstrated success in technical sales or support, with a proven ability to meet or exceed revenue goals.
• Negotiation and interpersonal skills to build and maintain client relationships.
• Ability to collaborate effectively with sales teams, distributors, and customers to drive solution adoption.
• Strong communication skills with the ability to engage effectively across all levels of the end user’s organization, from maintenance teams to corporate management.
• Ability to work independently in a highly technical capacity across diverse industrial environments.
• Willingness to travel approximately to 60% as needed to support customer needs.

Qualifications

• Valid Driver’s License and ability to maintain insurability with Graco’s chosen Fleet Insurer.
• Accelerators Global industrial manufacturing experience and knowledge.
• Familiarity with PLC communication and troubleshooting is a plus.

Skills

• Technical selling and support skills.
• Field application engineering expertise.
• Customer relationship management.
• Technical troubleshooting and problem-solving.
• Product integration and material validation.
• Communication and interpersonal skills.

Benefits

At Graco, you enjoy a competitive compensation package which includes:

• Base pay range: $64,600.00 - $113,100.00
• Medical, dental, and vision insurance.
• Stock purchase plan.
• 401(k) retirement savings plan.
• Tuition reimbursement.

We also offer a comprehensive benefits package that includes:

• Flexible work schedule.
• Professional development opportunities.
• Employee recognition programs.
• Work-life balance initiatives.

Graco is committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We celebrate diversity and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.