Field Application Engineer

Duties & Responsibilities

• Develop a deep understanding of BenQ’s B2B product lines
• Effectively demonstrate product features and benefits to customers, in person and remotely
• Provide expert product training to our channel partners
• Arrange effective pre-sale product demonstrations with customers in collaboration with the sales team
• Write, produce, and edit product training videos
• Respond quickly to customer questions during the sales process
• Provide weekly reports on pre-sales and post-sales activity and metrics
• Communicate effectively - lead sales team training and work well with customers
• Understand how BenQ products and features compare to the competition
• Work closely with the Marcom, Product Management (PM), Customer Support & Services (CS&S) and HQ in Taiwan as needed
• Manage travel costs and expenses effectively

Required Experience, Knowledge, Skills, Abilities

• 5+ years of field site Audio, Video, or Education applications experience
• Knowledge of interactive flat panels, projectors, and digital signage preferred
• IT knowledge: TCP/IP networking fundamentals, including IP-connected devices, BYOD, video casting, Chromebook, Android
• Experienced and proficient in MS Office suite (Word, Excel, PowerPoint, etc.) and Google Chrome (Apps, Extensions and Themes)
• Strong demonstration, presentation, oral and written communication skills
• Customer-facing relationship builder with excellent interpersonal skills, effective oral and written communication, problem-solving and public presentation skills are a must
• Excellent time management and organizational skills; strong attention to detail
• Entrepreneurial spirit, self-developed, and out-of-the box thinker
• Strong team player who collaborates well with others to solve problems; flexible and adaptable, creative, and able to effectively assist the sales team with pre-sales support
• Self-motivated , results orientated individual who can develop and execute plans to achieve stated goals

Education

• Bachelor's degree

Compensation

Based on experience; we offer a very competitive base salary plus bonus

Position Type

Full Time