Field Account Representative, Customer Support, Nashville TN

About the role

The Health Systems Field Account Representative serves as the face of McKesson at assigned customer locations. This is not a sales role—it is a hands-on, field-based customer support position focused on delivering exceptional service, ensuring operational excellence, and supporting customers throughout onboarding and day-to-day account needs. This individual will work closely with new and existing customers to ensure a seamless experience, including being on-site for shipments, assisting with onboarding, troubleshooting issues, and ensuring timely follow-up on all customer needs.

Responsibilities

• Serve as the primary on-site representative for McKesson at customer locations
• Build strong, professional relationships as a trusted partner and problem solver
• Maintain composure and professionalism when addressing customer concerns or service issues
• Onboard new customers, including assisting with initial setup and ordering processes
• Be physically present during early shipments and go-live activities
• Assist with unboxing and basic setup of equipment/supplies when needed
• Oversee shipment arrivals and validate order accuracy
• Resolve discrepancies, including missing items, damaged shipments, and backorders
• Act as liaison between customer and warehouse/logistics teams to track and resolve issues quickly
• Execute service visits at assigned health system customer locations
• Support implementation of contract expectations, account plans, and customer-specific strategies
• Drive customer satisfaction through service level performance, responsiveness, reliability, and follow-through
• Introduce new products as driven by formulary changes and product conversions
• Support alignment to formulary adherence and utilization goals
• Demonstrate a high sense of urgency: rapid follow-up on customer requests, proactive communication on delays or issues, and collaboration with internal teams

Requirements

• Bachelor’s degree or equivalent experience preferred
• Minimum 2+ years of relevant experience (customer-facing, operations, or field support)
• Valid Driver’s License: 7 year Motor Vehicle Report completed during pre-employment

Qualifications

• Proven successful in providing a hands-on, solution-oriented approach
• Ability to remain professional and composed in high-pressure situations
• Demonstrated urgency and responsiveness—understands that follow-up must be timely and proactive
• Excellent communication and relationship-building skills
• Ability to problem solve in real time, often on-site with customers
• Comfortable working independently in a field-based environment
• Strong organizational skills with attention to detail
• Proficiency in MS Office and familiarity with ordering/technology systems

Skills

• Customer-facing, operations, or field support experience
• Proven success in providing a hands-on, solution-oriented approach
• Ability to remain professional and composed in high-pressure situations
• Demonstrated urgency and responsiveness
• Excellent communication and relationship-building skills
• Ability to problem solve in real time, often on-site with customers
• Comfortable working independently in a field-based environment
• Strong organizational skills with attention to detail
• Proficiency in MS Office and familiarity with ordering/technology systems

Benefits

• 16 Days PTO
• 12 Paid Holidays
• Company Matched 401K
• Health Benefits available the 1st of the month after starting

Pay

Base: $73,000
Annual Incentive: 5% ($3,650)
Total Target: $76,650
Auto Program: Company Vehicle or Monthly Allowance of $668

Schedule

Frequent local travel (3–4 days per week), primarily within assigned territory; minimal overnight travel

Location

Preferred candidates must currently reside within 1 hour of downtown Nashville, TN. South of downtown Nashville is best to effectively support local customer sites. This is essential to ensure timely, in-person service and responsiveness to customer needs.