Field Account Representative, Customer Support, Nashville TN

About the role

Health Systems Field Account Representative serves as the face of McKesson at assigned customer locations. This is not a sales role—it is a hands-on, field-based customer support position focused on delivering exceptional service, ensuring operational excellence, and supporting customers throughout onboarding and day-to-day account needs. This individual will work closely with new and existing customers to ensure a seamless experience, including being on-site for shipments, assisting with onboarding, troubleshooting issues, and ensuring timely follow-up on all customer needs.

Responsibilities

• Serve as the primary on-site representative for McKesson at customer locations
• Build strong, professional relationships as a trusted partner and problem solver
• Maintain composure and professionalism when addressing customer concerns or service issues
• Support new customer onboarding, including: assisting with initial setup and ordering processes, being physically present during early shipments and go-live activities, and assisting with unboxing and basic setup of equipment/supplies when needed
• Oversee shipment arrivals and validate order accuracy, identify and resolve discrepancies, including missing items, damaged shipments, and backorders, act as liaison between customer and warehouse/logistics teams to track and resolve issues quickly
• Manage account needs, execute service visits at assigned health system customer locations, reinforce the McKesson value proposition to local stakeholders, support implementation of contract expectations, account plans, and customer-specific strategies, drive customer satisfaction through service level performance, responsiveness, reliability and follow-through, and support alignment to formulary adherence and utilization goals
• Support product & utilization, introduce new products as driven by formulary changes and product conversions, educate customer staff on ordering systems and product usage, and support alignment to formulary adherence and utilization goals
• Demonstrate a high sense of urgency: rapid follow-up on customer requests, proactive communication on delays or issues, collaborate cross-functionally with internal teams, including Warehouse/logistics, Sales leadership

Requirements

• Bachelor’s degree or equivalent experience preferred
• Minimum 2+ years of relevant experience (customer-facing, operations, or field support)
• Valid Diver’s License: 7 year Motor Vehicle Report completed during pre-employment

Preferred Skills

• 2+ years of customer facing, operations, or field support
• Proven successful in providing a hands-on, solution-oriented approach
• Ability to remain professional and composed in high-pressure situations
• Demonstrated urgency and responsiveness—understands that follow-up must be timely and proactive
• Excellent communication and relationship-building skills
• Ability to problem solve in real time, often on-site with customers
• Comfortable working independently in a field-based environment
• Strong organizational skills with attention to detail
• Proficiency in MS Office and familiarity with ordering/technology systems

Benefits

Compensation: Base: $73,000 Annual Incentive 5%: $3,650 Total Target: $76,650 Auto Program: Company Vehicle or Monthly Allowance of $668 Additional Benefits Include: 16 Days PTO, 12 Paid Holidays, Company Matched 401K, Health Benefits available the 1st of the month after starting