Field Account Representative

About the role

Join a well-respected, established, industry-leading company at Conair. As the Conair Field Account Representative for Customer Care, you will play a vital role in boosting the rapid growth of our suite of post-equipment sale offerings.

Responsibilities

• Identify potential customers and new opportunities for aftermarket services.
• Make proactive outbound calls and emails to support sales campaigns and generate qualified leads.
• Aid in educating customers on the value of service contracts, preventive maintenance, and other Customer Care offerings.
• Build and maintain positive relationships with customer personnel involved in equipment operation and maintenance.
• Support the sales cycle by gathering customer requirements, documenting needs, and preparing handoffs for Business Development Managers.
• Maintain accurate records of interactions, opportunities, and activities in CRM systems.
• Coordinate bundling, upsell opportunities, and follow-up actions as directed.
• Participate in forecasting activities by tracking trends and reporting feedback from the field.
• Assist with the execution of sales and marketing campaigns for aftermarket products.
• Support trade shows, conferences, and customer events—including preparing materials and answering basic inquiries.
• Collaborate with internal departments to help structure and implement customer care offerings.
• Analyze customer feedback and sales data to identify potential opportunities.
• Understand customer pain points and communicate them internally to help refine value-added solutions.
• Learn and apply consultative selling techniques to address business challenges for customers.

Requirements

• Education & Experience: Degree in Business Administration, Engineering/Technology, or related field; OR 2+ years of relevant work experience in sales, customer service, or industrial environments.
• Skills & Qualifications: Interest in growing into a Business Development Manager role; Strong communication skills—both verbal and written; Demonstrated ability to build rapport and maintain relationships; Foundational understanding of sales processes; Ability to listen effectively, ask qualifying questions, and identify customer needs; Basic technical aptitude and willingness to learn industrial equipment solutions; Strong organization skills, attention to detail, and ability to manage multiple priorities; Self-motivated with a strong sense of urgency and follow-through; Ability to work cooperatively with cross-functional teams over time.
• Preferred (Not Required): Experience in industrial manufacturing or technical product environments; Prior exposure to subscription services, support contracts, or aftermarket sales; Experience with Salesforce or equivalent CRM; Experience with SAP or equivalent ERP.

Benefits

PiovanGroup offers an outstanding compensation and benefits package including profit sharing, bonus plans, 401(k) with company match, medical insurance, dental, vision, life insurance, short- and long-term disability, health club reimbursement, tuition reimbursement, employee assistance, and employee referral bonus program. PiovanGroup is an Equal Opportunity Employer (EOE) and offers employment opportunities to all qualified persons regardless of race, color, religion, sex, age, national origin or ancestry, physical or mental disability (except where physical or mental abilities are a bona fide occupational requirement), veteran status, marital status, familial status, sexual orientation, HIV-positive status, possession of the sickle cell trait, genetic characteristics, political views, and any other basis protected by federal, state or local laws.