Field Account Representative

Essential Functions

• Confers with customers by telephone attempting to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer in an attempt to gain payment.
• Documents all correspondence and attempted correspondence with customers concerning accounts.
• Receives payments and posts amount paid to customer’s account.
• Trips to customers’ homes as required to collect on late payments; assists with repossessions of merchandise, if necessary, upon approval of the Store Manager.
• Prepares paperwork prior to legal action to be initiated against severely late-paying customers.
• Logs details of work activities on a daily, weekly, and monthly basis.
• Operates a personal computer, printer, calculator, copier machines, telephone, or other equipment as necessary to complete essential functions, to include the use of word processing, spreadsheet, database, or other system software.
• Ensures safe operations of vehicles by assisting delivery truck drivers with directing trucks into unloading areas.
• Loads truck in preparation for daily deliveries; unloads merchandise at customer location and sets up as necessary.
• Loads pick-ups as needed and obtains customer signature on receipt for pickup.
• Obtains customer signature on receipt for pickup or delivery.
• Records deliveries on delivery record and submits to appropriate management.
• Maintains proper maintenance of and regular inspection of vehicles for adherence to safety practices; performs general maintenance of vehicles; records fuel/fluid usage and submits to management.
• Unloads merchandise from warehouse and freight trucks.
• Places stock on shelves or racks and sets up merchandise and sales promotion displays.
• Assembles merchandise as required.
• Aids in repossessions of goods.
• Performs general maintenance and grounds keeping duties for warehouse and/or store.
• Performs customer service inspections and/or repairs as needed.
• Follows and adheres to Delivery Standards, Customer Service Counter Standards and Telephone Standards.
• Upholds and promotes our H.O.M.E. values: Helping others, developing Ordinary people to do extraordinary things, being a Motivated owner that cares, and Ensuring that excellence is a habit personally and for those entrusted to them to lead.

Additional Functions

• Assists in other store departments as required.
• Performs other related duties as required.

Requirements

• High School Diploma or GED;
• Six (6) months experience in a distribution or warehouse environment;
• Six months experience in payment collections or general office procedures;
• Or any combination of training, experience and education which provides the required knowledge, skills, and abilities for this position.
• Must possess and maintain a valid State Driver’s License.