Field Account Representative

About the role

Grainger is a leading broad line distributor with operations primarily in North America and Japan. This role is eligible for an incentive target of up to 20%, based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change.

Compensation

The anticipated base pay compensation range for this position is $59,500.00 – $89,300.00. Rewards and benefits include medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing. 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year. A 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required. Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools. Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. For additional information and details regarding Grainger’s benefits, please click on the link below: Grainger Benefits.

Position Details

• Manage an average of 85 existing medium-sized customers, representing an annual portfolio value of approximately $2 million.
• Identify business opportunities, promote Grainger’s offerings, and exemplify the company’s principles through face-to-face interactions.
• Create and execute account plans focused on growing all customers through building relationships, increasing number of contacts, and demonstrating the features and benefits of products and services effectively.
• Leverage technology, internal and external resources to plan for and deliver relevant, timely, and valuable customer meetings that build trust and grow sales.
• Maintain an active robust pipeline, leverage opportunities to negotiate and drive sales that balance customer satisfaction with profitability.
• Utilize CRM system to prioritize leads, manage opportunities, and document account interactions to track progress to ensure timely follow-ups and deal closures.
• Expand customer contacts to strengthen relationships and uncover additional business opportunities.
• Proactively increase sales, maximize customer purchasing, and provide real-time solutions to customer needs using various communication channels.

Qualifications

• A High School Diploma/GED or Associate's Degree or Bachelor's Degree or equivalent experience preferred.
• 1+ years of sales experience.
• Ability to travel and have occasional overnight stays (dependent on territory).
• Respond effectively to customer needs, ensuring high levels of satisfaction and service quality.
• Influence outcomes and gain support through logical reasoning, clear communication, and relationship-building.
• Manage tasks and priorities effectively through structured planning and execution.
• Convey information clearly and professionally in both written and verbal formats.
• Initiate and complete assignments independently, with persistence and timely follow-through.
• A valid driver's license.

Skills

• Understanding of MRO industry challenges.
• Effective communication and relationship-building skills.
• Ability to manage multiple accounts and prioritize tasks.
• Proficiency in CRM systems.
• Ability to identify and pursue business opportunities.

Benefits

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• A 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

Pay

The anticipated base pay compensation range for this position is $59,500.00 – $89,300.00. The compensation ultimately paid may be higher or lower than the range described above.

Schedule

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.